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Beyond the mentor-youth dyad: the role of parents and mentoring program staff in predicting volunteer mentor persistence

Mentoring & Tutoring: Partnership in Learning 

ISSN: 1361-1267 (Print) 1469-9745 (Online) Journal homepage: www.tandfonline.com/journals/cmet20 

Beyond the mentor-youth dyad: the role 

of parents and mentoring program staff in 

predicting volunteer mentor persistence 

Alexandra Werntz, Megyn Jasman, Jordan Cherry, Aidan Borer, Andrew Johnston, Megan Meany, Jessie Stettin, Terrence McCarron & Jean E. Rhodes 

To cite this article: Alexandra Werntz, Megyn Jasman, Jordan Cherry, Aidan Borer, Andrew Johnston, Megan Meany, Jessie Stettin, Terrence McCarron & Jean E. Rhodes (13 Feb 2026): Beyond the mentor-youth dyad: the role of parents and mentoring program staff in predicting volunteer mentor persistence, Mentoring & Tutoring: Partnership in Learning, DOI: 10.1080/13611267.2026.2632131 

To link to this article: https://doi.org/10.1080/13611267.2026.2632131 

Published online: 13 Feb 2026. 

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MENTORING & TUTORING: PARTNERSHIP IN LEARNING  

https://doi.org/10.1080/13611267.2026.2632131 

Beyond the mentor-youth dyad: the role of parents and  mentoring program staff in predicting volunteer mentor  persistence 

Alexandra Werntz a, Megyn Jasman a, Jordan Cherrya, Aidan Borerb,  Andrew Johnstonb, Megan Meanyb, Jessie Stettinb, Terrence McCarronc  and Jean E. Rhodes a 

aCenter for Evidence-Based Mentoring, University of Massachusetts Boston, Boston, MA, USA; bC Space, Boston, MA, USA; cBig Brothers Big Sisters of Eastern Massachusetts, Boston, MA, USA 

ABSTRACT 

Volunteer mentors’ reasons for match termination were  examined, focusing on challenges with mentees’ parents  and program staff. Understanding mentors’ reasons for end ing the match will allow programs to provide targeted sup port. Participants (N = 120) were former mentors who served  in a Big Brothers Big Sisters mentoring program. Quantitative  and qualitative responses to survey items were examined to  explore associations between mentors’ satisfaction with sup portive relationships and the length of the relationship.  Mentors cited three challenges to match persistence: exter nal, match-related, and parent/staff-related. Although exter nal reasons were cited most frequently for reasons for  termination, match length was positively associated with  mentors’ perceptions of stronger relationships with their  mentees’ parents. Results highlight the critical role of men tors’ perceptions of their relationships with parents and pro gram staff on their decision to continue working with their  mentees. Recommendations for programmatic support for  mentors are discussed. 

ARTICLE HISTORY  

Received 10 May 2024  Accepted 10 February 2026  

KEYWORDS  

Youth mentoring; match  length; youth outcomes;  volunteer mentors; program  support 

Considerable resources are devoted to recruiting volunteer mentors to promote  a range of positive developmental outcomes in youth. Mentoring programs vary  widely, but most share the goal of pairing children and adolescents with  volunteers, supported by program staff (e.g. match advocates), to provide  consistent support and guidance. Close and enduring volunteer mentoring  relationships are associated with positive academic, social, emotional, and  behavioral outcomes for youth. Nonetheless, the overall effect size for mentor ing programs remains highly variable across programs (Christensen et al., 2020;  Raposa et al., 2019), suggesting that some have a greater impact on youth  outcomes than others. One factor that affects relationship quality and youth  

CONTACT Alexandra Werntz ude.bmu@ztnreW.xelA Center for Evidence-Based Mentoring, University of  Massachusetts Boston, 100 Morrissey Blvd, Boston, MA 02125, USA 

© 2026 Informa UK Limited, trading as Taylor & Francis Group 

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outcomes is match duration. This study, using data from a Big Brothers Big  Sisters (BBBS) program in a major northeastern U.S. city. examines mentors’  qualitative and quantitative survey responses describing their relationships with  mentees’ parents/guardians, match advocates, and overall program support as  factors potentially contributing to premature match closure in formal youth  mentoring relationships. 

Background 

In BBBS community-based programs there is an expectation of a year-long  commitment to the mentoring relationship, and research has shown that  match duration is positively associated with mentor- and mentee-reported  relationship quality (Rhodes et al., 2017). Results from a large, randomized  evaluation of Big Brothers Big Sisters (BBBS) (N = 1138) indicated that youth in  mentoring relationships that lasted at least a year had the strongest benefits,  whereas youth in matches that prematurely closed experienced either fewer  benefits or even negative outcomes (Grossman & Rhodes, 2002). Premature  match closure is common (e.g. Bernstein et al., 2009; DeWit et al., 2016), drawing  the attention of researchers to the examination of predictors of both match  success (Pedersen et al., 2009) and premature closure (Spencer, 2007). 

Naturally, there is a major focus on the relationship between mentor and  mentee when considering match success; however, other individuals have an  effect on the relationship. In his systemic model of mentoring, Keller (2005)  argued that there are four roles within the mentoring system: mentee, mentor,  mentoring program staff, and parent(s)/guardian(s), all of which influence the  strength of the mentoring relationship. Drawing from family systems perspec tives, Keller highlighted the importance of each role in the system, in addition to  the context the agency or program provides. Building on this theory, Keller and  Blakeslee (2013) described how the mentoring system is situated within an even  larger social network, further demonstrating the importance of studying the  broader context rather than just the mentor and mentee dyadic relationship. 

The quality of mentors’ relationships with parents or guardians (hereafter  referred to as parents) may influence the effectiveness of the mentor–mentee  relationship. Keller (2005) emphasized the importance of establishing  a collaborative partnership among mentors, mentees, and parents to support  positive mentoring outcomes. Such alignment ensures that mentoring efforts  are responsive to the mentees’ needs and consistent with family values, which  can enhance both the efficacy and sustainability of the mentoring relationship. 

The relationship can also be compromised if mentors and parents do not  communicate effectively (Spencer, 2007). In a survey of over one thousand  mentoring relationships, Herrera et al. (2013) found that many mentors  struggled with factors intertwined with family life, such as mentees’ cancella 

tions, behavioral problems, and other difficulties. Caregivers play a pivotal role  

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 3

in scheduling and arranging meetings, which can be complicated and time consuming for both parties (Courser et al., 2017; Spencer et al., 2023). Additional  logistical difficulties (e.g. parent unable to assist with transportation; Spencer  et al., 2023) can further weaken the match, as can mentor-parent disagree ments. Surveys also reveal that dealing with youth’s individual emotional and  behavioral needs, plus struggles with youth’s families, may cause some mentors  to feel overwhelmed (Herrera et al., 2013). 

Program staff also play a pivotal role in the mentor–mentee relationship;  however, they have been largely underrepresented in the literature (Keller,  2007). They serve as a liaison between the agency and mentor with the goal  of supporting the mentee’s growth and development through a successful  match (Keller, 2005). Unfortunately, the reality is that match support staff  often have large caseloads – ranging anywhere from 40 matches (Karcher  et al., 2023) to 150 for site-based programs (Garringer et al., 2017) – which can  make it difficult for them to intensively supervise and help mentors when  challenges arise. Keller et al. (2020) found that mentors reported that in some  cases contact with match support lasted 10 minutes or less, and that brief  contact (or none at all) was related to more negative perceptions of the mentor  experience than longer contact. Other researchers have found that many men tors receive just one to two hours for both pre- and post-match support  (Garringer et al., 2017; Jarjoura et al., 2018), with several receiving no post match coaching (Garringer et al., 2017). Staff attrition also affects the support  that mentors receive. One evaluation found that less than half of staff respon dents believed their program had enough staff to address demands, with more  than 60% emphasizing their concerns for staff attrition (Jarjoura et al., 2018). 

Oftentimes, mentoring programs are working with youth who experience  emotional, cognitive, and/or behavioral challenges (e.g. Herrera et al., 2013;  Jarjoura et al., 2018). Limited contact and frequent staff turnover negatively  affects mentors’ ability to effectively support their mentees, especially when  mentees’ needs are complex. Ongoing training and staff support (Kupersmidt  et al., 2017a, 2017b) may help mentors navigate potential misunderstandings  with parents and help bridge the economic, racial, ethnic, and cultural differ ences that often exist between mentors and the youth and families they serve.  Training and support are related to mentors reporting that they are likely to stay  in their role as a mentor (McQuillin et al., 2015) and to more enduring matches  (Kupersmidt et al., 2017a). Unfortunately, many programs struggle to provide  the oversight necessary to support and retain their volunteers. Mentor training  and support can be costly and challenging for programs with restricted bud gets, particularly as the number of volunteers and frequency of contacts  increases (Garringer et al., 2017). 

Program staff also acknowledge the important role that parents play in the  success of the relationship. Results from focus groups with BBBS staff show that  staff perceive three major approaches to working with families (Spencer &  

4 A. WERNTZ ET AL.

Basualdo-Delmonico, 2014). Staff involve families by providing them with infor mation about the role of the program and conveying program expectations.  They also engage and serve families by addressing families’ needs; this may  involve building relationships with families, engaging parents in agency pro gramming, or providing community resources as needed. Finally, staff collabo rate with families by partnering with them in the mentoring process. Families  are seen as the experts on their own child and assets in the mentoring  relationship. 

Although mentors are one connection within the youth’s network, some times mentors feel their role extends ‘beyond the dyad,’ that is, they see  themselves and their role as compensating for deficits or challenges in other  domains of their mentees’ life (Lakind et al., 2015, p. 54). Taken together, the  mentor’s relationships with parents and staff affect match duration and may  lead to early match closure rates of nearly 35% (e.g. DeWit et al., 2016). Of  course, other external factors to the relationship, such as moving, can lead to  match closures, but coachable challenges are an important contributor to  terminating the match (Spencer et al., 2021). McQuillin and Lyons (2021)  found premature termination significantly associated with the ongoing training  and level of support from staff or program coordinators. In fact, among several  possible predictors (e.g. program characteristics, youth demographics), the only  significant predictor of early termination was ongoing training and level of  support from staff. Preventing early terminations is particularly important,  given the potentially negative consequences (Grossman & Rhodes, 2002). 

Following Keller’s (2005) system model, additional research is needed to  determine the factors that differentiate relationships that endure from those  that close prematurely, including the role of relationships with parents and staff  as well as training and support. Although qualitative studies have provided  valuable insights, few quantitative studies have explored mentors’ intentions  and reasons for termination. 

Present study and hypotheses 

Using both qualitative and quantitative approaches, data from a BBBS program  evaluation survey were analyzed to characterize self-reported, retrospective  reasons why mentors left the BBBS program and to examine whether these  responses corresponded with match length and the mentors’ relationship with  program staff and mentees’ parents. Data were initially collected by an external  consulting firm for program improvement of a community-based BBBS program  in a large city in the northeastern United States. This program pairs youth with  trained, adult volunteer mentors in one-to-one relationships with the expecta tion that the relationship will last at least one year. 

In this secondary data analysis, qualitative responses to an open-ended  question asking why mentors ended their involvement with BBBS were coded  

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 5

guided by content analysis (Ryan & Bernard, 2000). Next, response codes were  examined as categorical predictors of match length and attitudes about men tors’ relationships with staff and parents/guardians using quantitative analyses.  This study aimed to examine: (1) mentors’ self-reported reasons for why their  relationship with their mentees ended; (2) how self-reported reasons corre spond to the length of the match; and (3) whether there is a relationship  between match length and mentors’ reported relationship quality with men 

tees’ parents, their match advocates, and the mentoring program. Mentors in shorter matches were expected to report greater relative fre quency of challenges with the program, match advocates, and parents, whereas  mentors who had matches longer than a year were expected to report a greater  relative frequency of external challenges beyond their control for why the  match ended (Hypothesis 1). Related, match length was expected to be sig nificantly positively correlated with mentors’ self-reported relationship quality  with parents and match advocates, and attitudes about the program; longer  matches were expected be related to more positive relationships and attitudes  about the program (Hypothesis 2). Additional exploratory analyses examined  whether other patterns of self-reported reasons for ending the relationship by  match length emerge in the data. Findings may advance our understanding of  how match advocates can support volunteer youth mentors. 

Method 

Because the data analyzed in this study were originally collected as part of  a program evaluation rather than a preregistered research protocol, all analyses  should be regarded as exploratory secondary analyses. The analytic plan was  registered post hoc to promote transparency rather than to indicate confirma 

tory hypothesis testing. Accordingly, p-values are reported descriptively to aid  interpretation of observed patterns rather than as formal inferential tests of pre specified hypotheses. 

Participants 

Participants were former volunteer mentors of a community-based BBBS pro gram in a large city in the northeastern United States (N = 120). Participants  reported their age when they were initially matched with their mentee (Mage =  29.28 years, SD = 12.33, age range 18 to 70 years) and their mentee’s age when  they were initially matched (Mage = 10.03 years, SD = 2.13, age range 6 to 16  years). Mentors reported their race/ethnicity as Asian (n = 16, 13.3%), Black or  

African American (n = 5, 4.2%), Latino/Latina/Latinx (n = 5, 4.2%), White (n = 90,  75.0%), multi-ethnic (n = 2, 1.7%), and Middle Eastern (n = 1, 0.8%). Reported  race/ethnicity of mentees was Asian (n = 3, 2.5%), Black or African American (n =  43, 35.8%), Latino/Latina/Latinx (n = 38, 31.7%), White (n = 28, 23.3%), multi 

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ethnic (n = 14, 11.7%), and other race or ethnicity (n = 3, 2.4%). Mentors reported  the length of their match with their mentee (Mlength = 22.46 months, SD = 19.04,  length range 1 to 120 months). Seventy women and 50 men participated as  mentors and all were matched with same-gender mentees. 

Procedure 

Online survey data were collected in the Fall of 2020 by an external consulting  firm that worked directly with the mentoring program to implement the survey;  the survey was not initially intended for a formal research study and therefore  volunteers were not asked to provide informed consent. The purpose of the  survey was to help the mentoring organization improve the mentoring experi ence by seeking the feedback of former mentors, given mentors’ time is  a valuable resource and the program wants to support youth effectively  through strong relationships at least one year in length. The external consulting  firm worked with the program to develop and implement the survey. Individuals  who previously mentored with the program were eligible for participation; they  were identified through program records. Eligible individuals were emailed by  the consulting firm in batches until the target number of participants had  completed the survey (although no record was kept by the firm for exact  number of emails sent to individuals who no longer volunteered with the  organization, the firm estimated approximately 2800 individuals were emailed,  which would be a response rate of approximately 4%). Individuals were asked to  ‘take a survey about the experience you had as a mentor’ and were told that  their ‘experience is critical in helping us prioritize the changes that need to be  made’ to the program. All participants were compensated. The survey was  completely voluntary. 

After collecting and doing an initial analysis of the data, the firm also  provided feedback to program staff based on results. Then, program staff  contacted the research team for additional analyses and interpretation of the  survey results. The researchers’ institutional review board (IRB) reviewed the  data collection procedures, survey items, and data sharing agreement (among  the mentoring program, consulting firm, and researchers) and deemed this  exempt. Because participants did not explicitly consent to having their written  responses shared in publications or presentations, any quoted material is inten tionally brief to minimize the risk of identification. 

Some participants provided identifying information at the end of the survey  (i.e. their email address). This was used to link participants’ program data (match  dates) with their survey data. Thus, for 77 mentors (64.2%), dates for when the  participants mentored were available to the researchers. For those participants,  matches started from 2011 to 2020 and ended from 2017 to 2020. Thus, mentors  were reflecting on the ending of their mentoring relationship from up to 3 years  prior. 

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 7

Survey items 

The survey was created by the consulting firm in collaboration with the  mentoring program staff, current volunteer mentors, and former volunteer  mentors (i.e. content experts) for the program to create a survey that cap tured the experiences of mentors. As such, the items have not yet been  empirically validated. 

Mentor and mentee demographics and descriptive information about the  match 

Mentors answered questions about their race, ethnicity and age when matched.  They did the same for their mentees. Mentors also reported the length of their  match in months, the amount of time they expected to be in the mentoring  relationship when they started mentoring, and how frequently they thought  about ending the relationship with their mentee while participating in the  program. Mentors also reported the number of match advocates they worked  with during their match. 

Relationship with mentee’s parent(s) 

Four questions were used to examine the mentor’s perceived relationship  with the parent (e.g. ‘My mentee’s parent and I operate like partners in my  mentee’s development’) using a 5-point Likert scale (1 = strongly disagree to  5 = strongly agree). Mentors were also asked to report how frequently they  went to their mentee’s parents for support during challenges with their  mentee and to celebrate highlights in the relationship with their mentee  with two additional questions. Those items used a 6-point Likert scale (1 =  never to 6 = always). A sum of the six items was taken for a scale score;  greater scores indicate a stronger reported relationship (scores could range  from 6 to 32). Cronbach’s alpha was .87, suggesting excellent inter-item  consistency. 

Relationship with match advocate 

Seven questions were used to examine the mentor’s perceived relationship  with the match advocate (e.g. ‘My match advocate is effective at coaching me  through difficult situations’) using a 5-point Likert scale (1 = strongly disagree  to 5 = strongly agree). Mentors were also asked to report how frequently they  went to their match advocate for support during challenges with their  mentee and to celebrate highlights in the relationship with their mentee  using two additional questions. These two items used a 6-point Likert scale  (1 = never to 6 = always). A sum of the nine items was taken to create a scale  score; greater scores indicate a stronger reported relationship (scores could  range from 9 to 47). Cronbach’s alpha was .89, suggesting excellent inter item consistency. 

8 A. WERNTZ ET AL.

Attitudes about the program 

Four items were created to capture participants’ attitudes about the mentoring  program (e.g. ‘The program recognizes and appreciates my involvement as  a mentor’). Items used a 5-point Likert scale (1 = strongly disagree to 5 = strongly  agree). A sum of the four items was taken to create a scale score; greater scores  indicate a more positive attitude about the program (scores could range from 4  to 20). Cronbach’s alpha was .79, suggesting acceptable inter-item consistency. 

Frequency of considering ending the match relationship 

Mentors were asked to answer the question, ‘How often did you consider  ending your match?’ (1 = never to 5 = often). 

Reasons for ending the match relationship and not continuing as a mentor At the end of the survey, participants were also asked, ‘Reflecting on your  answers, what do you think were some of the primary reasons you elected  not to continue as a mentor?’ Participants could write as much or as little as they  wished to describe their reasons. 

Data preparation and analysis plan 

Because the survey was originally developed for program evaluation purposes  and preregistration occurred after data collection, all analyses were treated as  exploratory secondary analyses. The analytic plan was registered post hoc on  the Open Science Framework to enhance transparency rather than to assert  confirmatory hypothesis testing (https://osf.io/rvsxc/?view_only=  f246662c56624cd384e8edaf2efa5726). In line with recommendations from  Wagenmakers et al. (2012), p-values are reported descriptively to assist in  interpreting observed patterns rather than as definitive evidence within  a confirmatory frequentist framework. The analysis plan was followed, with  the following exceptions: qualitative coding was done using content analysis  (Ryan & Bernard, 2000), and one of the open-ended questions was removed  from the manuscript and results after peer review.1 In the case of missing data,  pairwise deletion was used to retain as many participant responses as possible.  One mentor did not report match length, so was not included in analyses using  that variable. 

Descriptive statistics 

Frequencies were planned for mentors’ expectations for mentoring, match  length, number of assigned match support staff, and frequency of contact  

1The question that was removed asked, ‘What factors into your thinking about whether to continue your match or  not?’ Given this sample was former mentors who had all terminated their match, this question was very similar  to the question we retained, ‘Reflecting on your answers, what do you think were some of the primary reasons  you elected not to continue as a Big?’. 

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 9

with support staff. Descriptive statistics were planned for mentors’ self-reported  relationship quality with parents and match advocates, as well as their overall  attitudes toward the program. 

Qualitative data coding 

The first three authors reviewed all open-ended responses and synthesized  responses into categories, guided by content analysis (Ryan & Bernard, 2000).  Content analysis allows researchers to identify trends in qualitative data and  frequencies that those trends appear within the dataset, often allowing for  calculation of percentages or follow-up quantitative analyses to test hypotheses  (Braun & Clarke, 2006; Ryan & Bernard, 2000). Open-ended responses were  reviewed independently by the first three authors who created initial codes.  All coders met to discuss initial ideas for codes. In the discussion, authors agreed  to three major reasons for match termination: external challenges, match related challenges, and parent/staff-related challenges. They also created a list  of codes within each reason to allow for a more fine-grained analysis of  responses. Next, authors independently coded open-ended responses for the  major themes and codes. ‘Reflecting on your answers, what do you think were  some of the primary reasons you elected not to continue as a mentor?’ was  somewhat ambiguous in that mentors could have answered the question with  the ending of a specific mentoring relationship in mind and/or ending their  participation in the program (and not taking on another mentee after the end of  the first match). Given the ambiguity of the question, the authors also rated  whether the response was about leaving the program or ending the match. All  responses were coded by each author, all discrepancies in coding were resolved  through discussion. 

Krippendorff’s alpha test (Hayes & Krippendorff, 2007) was used to estimate  intercoder reliability. Intercoder reliability was calculated across the three  coders for agreement on: presence of external reason(s) in the responses (ɑ  = .81, good reliability), presence of the relationship with the mentee as a reason  in the responses (ɑ = .65, very low reliability), presence of supportive relation ships as a reason in the responses (ɑ = .68, low reliability), whether the response  was about ending the match or leaving the program (ɑ = .48, very low relia 

bility), and whether the mentor said they are still in touch with the mentee (ɑ =  1.00, perfect reliability). After discussing all discrepancies, coders agreed on final  codes. 

Exploratory hypothesis testing 

Following qualitative analyses, aim 1 (mentors’ self-reported reasons for ending  the match) was descriptive; frequencies of codes were reported. Pearson’s Chi-squared tests were conducted to examine the presence of each  reason by length of match (less than one year, n = 30, or a year or longer, n = 89)  to test Hypothesis 1 (mentors with self-reported match length shorter than  

10 A. WERNTZ ET AL.

a year would report a greater frequency of challenges with the program/match  support and guardians, and fewer reported life changes, as reasons for ending  the match as compared to mentors with match length of over a year). The  program’s minimum requirement of one year was used as the cutoff point for  match length. 

Correlations between match length and the aggregate scores of the relation ship quality with parents and with the match advocate and the correlation  between the match length and aggregated score on the mentors’ attitudes  about the program were conducted to test Hypothesis 2 (mentors with shorter  matches would report poorer relationship quality with match support, guar dians, and the organization). A multiple linear regression was also conducted to  predict match length from the reported relationship with parents and attitudes  toward the program. All univariate assumptions for normality were met for  predictors. 

Additional exploratory analyses 

Three Chi-squared tests examining associations between the frequency of con sidering ending the match, while still matched and external-related challenges  were conducted as exploratory analyses. 

Results 

Descriptive statistics 

Information about matches 

At the point of program enrollment, only six mentors (5.0%) reported expect ing to participate for less than a year, 18 (15.0%) reported one year, and 82  (68.3%) reported more than a year. Fourteen mentors (11.7%) reported  having no expectations regarding match length. Of the matches, 19 (15.8%)  were reported as lasting 6 months or fewer, 24 (20.0%) as lasting 7‒12  months, 26 (21.7%) as lasting 13‒18 months, 17 (14.2%) as lasting 19‒24  months, and 33 (27.5%) as lasting over 2 years. Almost half of the mentors  (58, 48.3%) reported working with one match advocate while mentoring, 37  (30.8%) reported working with two, 14 (11.7%) reported working with three,  and 11 (9.2%) reported working with four or more. Mentors reported how  frequently they considered ending the match while they were matched; 41  (34.2%) reported never considering ending the match, 22 (18.3%) reported  rarely, 24 (20.0%) reported occasionally, 22 (18.3%) reported sometimes, and  11 (9.2%) reported often. 

Relationships with parents, match advocates, and the program All participants answered the questions about their relationships with the  parents of their mentees (M = 20.39, SD = 6.84, score range was 6‒32) and  

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 11

match advocates (M = 35.08, SD = 7.65, score range was 12‒47), and their  attitudes about the program (M = 15.74, SD = 2.95, score range was 7‒20). 

Qualitative results 

Mentors’ self-reported reasons for considering ending the match and No longer  participating in the program 

See Table 1 for the frequencies of the codes within each reason for write-in  responses. Given that the question being coded was somewhat ambiguous (i.e.  the question could have been referring to ending a specific match with one  mentee or to leaving the program altogether), authors coded their interpreta 

tion of the responses. Sixty-three responses (52.5%) were coded as unclear, 44  (36.7%) were coded as being about ending the specific relationship with  a mentee, five (4.2%) were coded as about not wanting to be with the BBBS  program anymore, and eight (6.7%) seemed to indicate both. However, as the  very low interrater reliability estimate indicates, responses were unclear (and  mentors seemed to interpret the question differently), thus the responses  should be interpreted broadly as reasons why they are no longer a mentor. 

External reasons were the most commonly cited reasons for ending the  match, with the mentor moving away as the most common response. One  mentor reported, ‘I was heartbroken when I could no longer continue, but  I had to move back to [another state] because I couldn’t find a job.’ Another  mentor also expressed sadness that they had to terminate their match, ‘The only  reason I decided not to continue was because of a move. I was quite sad to leave  my mentee behind. I hope to be a mentor again in the future.’ 

Parent and program-related challenges were the second most common  reason cited, with challenges with the parent cited most frequently. One mentor  said the reason was, ‘The relationship with and expectation of the mentee’s  guardian.’ Others mentioned differing values from parents and guardians,  including ‘It felt like the mother wanted me to engage religiously with the  family and my little [mentee]’ and another stating, ‘Unsupportive guardian.  We had different values.’ 

Among match-related challenges, two were most commonly cited. Some  mentors ended the relationship in part because it was developmentally appro priate, with one mentor stating, ‘My mentee was getting a bit old for the  program,’ and another, ‘My mentee aged out at 18 years of age. She is now in  college and we still see each other when we can.’ The other commonly cited  challenge was with the relationship itself. One mentor indicated, ‘My mentee  treated me very poorly.’ Another reported, ‘I feel like I would enjoy being  a mentor again. I didn’t have the easiest time with my first mentee, but I may  have been naive.’ 

Fifteen mentors (12.5%) indicated they were still meeting with their mentee,  despite no longer participating in the program. 

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Table 1. Reasons for match termination and frequencies of qualitative responses. 

Number of times mentioned in ‘Reflecting on your  

answers, what do you think were some of the  

primary reasons you elected not to continue as  

Code 

a mentor?’ n (%) 

Reason 1: External Challenges 78 (65.0) Mentor moved away 29 (24.2) Mentee moved away 8 (6.7) COVID or the pandemic was mentioned 8 (6.7) 

Travel or logistics to meet with mentee (e.g. mentee’s  home location, far distance to travel to meet mentee,  difficulties with public transit or ride sharing) 

6 (5.0) 

Time commitment based on personal reasons 18 (15.0) 

Mentor changed job/position/career or employment  demands changed 

Mentor’s schooling changed (e.g. started graduate  school or graduated) 

9 (7.5) 

15 (12.5) 

Mentee changed schools 4 (3.3) 

Changes in mentor’s family circumstances or personal  life (e.g. mentor had a baby) 

Mentee’s home or family situation (e.g. mentor  mentioned difficulties at home) 

Mentor’s uncertainty for the future (e.g. might be  moving) 

More money than the mentor expected to spend on  mentoring activities 

7 (5.8) 5 (4.2) 5 (4.2) 1 (.8) 

Other external factors 3 (2.5) Reason 2: Match-Related Challenges 28 (23.3) Mentor didn’t think mentee needed a mentor 2 (1.7) 

Developmental reasons, mentee matured, or mentee  grew out of needing a mentor 

6 (5.0) 

Mentee ended the relationship 3 (2.5) 

Behavioral challenges with mentee causing difficulties  in the relationship 

Mentor felt like the mentee wasn’t interested in  meeting or in having a mentor 

Mentor expressed relationship dissatisfaction (mentor  didn’t feel a connection or felt the two were  incompatible) 

Mentor didn’t feel that they had an impact on the  mentee’s life 

Mentor and mentee were ready to move on from the  relationship 

Mentor thought the mentee was reluctant to open up  to the mentor 

6 (5.0) 3 (2.5) 3 (2.5) 

5 (4.2) 1 (.8) 2 (1.7) 

Mentor felt unappreciated 3 (2.5) Other relationship issues 3 (2.5) Reason 3: Parent or Program-Related Challenges 50 (41.7) 

Challenges with the parent(s) or guardian(s) (e.g.  difficulties with scheduling, differences in values) 

15 (12.5) 

Challenges with match advocate 13 (10.8) 

Program demanded too much time from mentor and/or  mentee 

3 (2.5) 

Program ended the match 2 (1.7) Parent/guardian ended the match 5 (4.2) Mentor didn’t know why the match was ended 3 (2.5) 

Program changes or inconsistencies (e.g. match  advocate changed frequently) 

Mentor’s expectations of support were not met or  mentor felt misled by the program or match  advocate 

Program, mentor, and parent/guardian were not  aligned in expectations; poor communication  between programs and guardians 

4 (3.3) 

4 (3.3) 

6 (5.0) 

(Continued

Table 1. (Continued). Code 

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 13

Number of times mentioned in ‘Reflecting on your  answers, what do you think were some of the  

primary reasons you elected not to continue as  

a mentor?’ n (%) 

Wasn’t a good match 7 (5.8) Other challenges with supportive relationships 11 (9.2) Combinations of responses 

No reasons reported 3 (2.5%) External reasons only 55 (45.8) Challenges with relationship with mentee only 7 (5.8) Challenges with supportive relationships only 22 (18.3) 

External reasons and challenges with relationship with  mentee 

External reasons and challenges with supportive  relationships 

Challenges with relationship with mentee and  challenges with supportive relationships 

5 (4.2) 

12 (10.0) 10 (8.3) 

All three reasons emerged in response 6 (5.0) 

Note. Responses could include any number of reasons. Total frequencies for each reason are at the individual  level, so if a mentor mentioned multiple codes within a single reason, they would be counted once per reason. 

Exploratory hypothesis testing 

Hypothesis 1: Reasons reported for ending the match and length of match. 

We predicted that mentors in shorter matches would report greater frequency  of challenges with the program, match advocates, and parents compared to  those in longer matches. There was insufficient evidence to reject the null  hypothesis (ps > .287). 

Hypothesis 2: Relationship between match length and relationships with parents,  match advocates, and the program. 

Consistent with our hypothesis, stronger mentor-reported relationships  with parents corresponded with a longer match length duration (r[118]  = .37, p < .001), and a more positive attitude about the program was asso ciated with a longer match length duration (r[118] = .26, p < .01). Contrary  to predictions, we could not reject the null hypothesis regarding the  relationship with the match advocate and match length (r[118] = .16,  p = .091). 

The multiple linear regression model predicting match length from the  reported relationship with parents and attitudes toward the program was  significant, F(2, 116) = 10.97, p < .001, R2 = .16. With both predictors in the  model entered simultaneously, relationship with parents significantly predicted  match length (standardized β = .32, t[116] = 3.12, p < .001); however, attitudes  about the program did not (t[116] = 1.81, p = .073). 

14 A. WERNTZ ET AL.

Additional exploratory analyses 

Three Chi-squared tests examining associations between the frequency of  considering ending the match while still matched and external-related  challenges were significant χ2(4) = 13.31, p = .010. Mentors who reported  considering ending the match often were less likely to report external  challenges. Likewise, the frequency of considering ending the match and  match-related challenges were significant, χ2(4) = 34.31, p < .001. Mentors  who reported considering ending the match never or rarely were less  likely to report match-related challenges, whereas those who reported  considering ending the match occasionally, sometimes, or often were  more likely to report match-related challenges. Finally, the frequency of  considering ending the match and parent and program challenges were  significant, χ2(4) = 16.86, p = .002. Those who reported never considering  ending their match were less likely to report challenges with supportive  relationships than not. Those who reported sometimes considering ending  the match were more likely to report challenges with supportive relation ships than not. 

Discussion 

In this study of former volunteer youth mentors of a community-based BBBS  youth mentoring program in a large northeastern U.S. city, we focused on  mentors’ self-reported, retrospective reasons for no longer mentoring, with an  emphasis on reasons that were beyond their relationship with their mentee.  Content analysis revealed three major reasons that emerged from an open ended survey question: external challenges (e.g. mentor changed jobs or had to  move), parent or program-related challenges (e.g. scheduling issues with the  mentee’s parent), and match-related challenges (e.g. difficulties with the rela 

tionship with the mentee). 

Former mentors who were matched with their mentee for less than a year did  not differ significantly from those who mentored for at least a year on citing  those three reasons for ending the relationship. In other words, external and  support-related reasons were not differentially cited as reasons for ending the  relationship prematurely, nor were match-related challenges. However, signifi cant associations emerged between match length and the mentor’s relationship  factors with the mentee’s parent(s) and the mentor’s attitudes about the BBBS  program. A more positive relationship with the parents and a more positive  attitude toward BBBS were associated with a longer match length. There was no  significant correlation between the mentor’s relationship with the match advo cate and the length of the relationship. When both the relationship strength  with the parents and the attitudes about the program were entered simulta 

neously into a linear regression predicting match length, only the mentor’s  relationship with the parents remained a significant predictor. 

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 15

Reasons for terminating the relationship 

The most commonly cited reasons for ending the mentoring relationship, as  reported by 65% of mentors in this sample, were external circumstances largely  beyond the control of mentors or mentees. These included relocating to  a different area and changes in personal time commitments. Such reasons  were cited across both prematurely closed and enduring matches, suggesting  that external challenges arise unpredictably and can affect volunteers regard less of relationship duration. Unfortunately, this sample of mentors is not  unique: in another recent study of community-based BBBS matches using  a mixed-methods approach, researchers found that 39% of mentors and 93%  of mentees reported unanticipated or earlier-than-expected match terminations  (Spencer et al., 2021). Although programs like BBBS cannot predict or prevent  these types of disruptions, they may mitigate their impact by encouraging  mentors to reflect on their future plans and life circumstances. This, however,  presents a challenge. While the program requires only a one-year commitment,  many mentors form strong bonds with their mentees and continue beyond that  period. Programs often ask prospective mentors to consider their short-term  availability, yet in successful matches, long-term changes may still lead to  unexpected closures. For instance, a college student may reasonably expect to  stay in the area through graduation and decide to volunteer. However, even in  a positive mentoring relationship, they may need to end the match upon  graduating and relocating. This raises a difficult question for programs: restrict ing recruitment to individuals with no anticipated life changes could drastically  shrink the volunteer pool. On the other hand, bringing on mentors with  a known ‘expiration date’ may risk emotional strain for mentees, particularly  those who struggle with trust or attachment. Programs must weigh these trade offs carefully in their recruitment and retention strategies. They must also  consider how to encourage mentors and mentees to engage in appropriate  termination conversations (Spencer et al., 2021). 

Parent or program-related challenges were cited by 41% of mentors when  asked why they were no longer mentoring, highlighting the critical nature of the  ecosystems of support for the mentoring relationship (Keller, 2005). The most  commonly reported issues involved difficulties with parents or guardians and  problems with match advocates. These concerns were largely independent –  only two mentors described problems with both – suggesting that a breakdown  in just one component of the broader support network can be sufficient to  disrupt the match. Although match advocate relationships were a common  theme in qualitative responses, these perceptions were not mirrored in the  quantitative data; for example, mentors’ ratings of their relationship with  match advocates were not associated with match length. However, this discre pancy may reflect limitations in the survey. These findings underscore the  importance of attending to the full social context – including program staff,  

16 A. WERNTZ ET AL.

parents, and other key figures – designed to sustain mentoring relationships  (Keller, 2005; Lakind et al., 2015; Varga & Zaff, 2018). To better detect and  address emerging issues, programs might benefit from complementing quanti tative assessments with open-ended check-ins that explore how mentors are  experiencing each of their support relationships. 

Theories of mentoring argue that parents are critical to understanding the  mentoring process and key outcomes (Keller, 2005). The present results support  these assertions; mentors’ relationships with their mentees’ parents were  related to match length, a common key outcome variable for examining  matches. Given the finding that match length is predicted by the relationship  the mentor has with the parent, but not by the mentor’s attitudes about the  program when both variables are entered into the model, it is possible that  a mentor’s relationship with the family is more important than the relationship  with the program when it comes to mentor persistence. However, future work  needs to examine the potential buffering role a mentoring program or match  support can have on the mentor–parent relationship. The present study was not  designed to test this, but it will be important for future work to further disen tangle the directionality of these various relationships within the mentee’s  broader social contexts. Further, the role of match support in providing training  and support around interacting and collaborating with a mentee’s family was  not examined; however, this is likely a key moderator in the equation. 

Fewer than one-quarter of mentors cited problems with mentees as the  reason for ending the relationship, but these challenges offer insight into how  the relationship can contribute to match closure. Some mentors perceived that  the mentee no longer needed a mentor, citing developmental changes or  increased maturity. Others reported that the mentee appeared uninterested in  continuing the relationship, was reluctant to open up, or ended the match  themselves. Additional concerns included behavioral challenges, a lack of emo tional connection or compatibility, and mentors feeling unappreciated or  unsure whether they were making a meaningful impact. In some cases, both  the mentor and mentee were described as mutually ready to move on. These  responses suggest that while mentee-related issues were not the most common  reason for ending matches, relational dissatisfaction – particularly around  engagement, connection, and perceived value – can still play a role in decisions  to discontinue mentoring relationships. 

Recommendations for future practice and research 

In our sample, mentors most frequently reported that their mentoring rela tionship ended because of reasons external to the relationship. Although  program staff cannot predict or eliminate mentors’ major life events, they  can provide scaffolding and support for terminating a relationship in the  wake of such an event. The most recent version of the Elements of Effective  

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 17

Practice for Mentoring (5th Edition) encourages programs to ‘facilitate  a relationship celebration and program exit process that ends the mentoring  experience on a positive note and provides an opportunity for participants to  express gratitude, share feedback, and process the experience of being part  of the program’ (Herrera et al., 2025, p. 191). Of course, this requires mentors  and mentees to both actively participate in the termination process.  Unfortunately, this does not always happen (Spencer et al., 2021). Ghosting,  or discontinuing a relationship without a formal goodbye, is a challenge not  only in mentoring relationships. In fact, psychotherapists estimate  a frequency of up to 50% (mean, 8.89%) in premature dropout in psychother apy (Kullgard et al., 2022). Formal endings can bring up a lot of complicated  feelings, so sometimes it may feel easier to ghost the other party. For  mentees having challenges with attachment, abrupt termination may rein force beliefs of abandonment (Zilberstein & Spencer, 2017). They may feel  complex feelings as a result, including anger, dissatisfaction, or sadness  (Spencer et al., 2017). Thus, it is critical for program staff to have conversa tions with mentors, early in and often throughout the relationship, about the  importance of a healthy termination and goodbye. 

The data also speak to the importance of match advocates providing com prehensive support and training around working with the mentee’s family. With  regard to challenges with the parents, frequently cited challenges included  difficulties getting in touch with the family, difficulties with scheduling, and  differences in values between mentors and parents. Match advocates can  monitor early challenges, act as liaison between mentors and families, and  provide additional support and training as needed. Match support may also  be able to problem-solve, provide alternative viewpoints, and provide context  for ongoing challenges with families. For example, mentors may assume that  communication barriers with parents are a result of the parents’ indifference,  when in reality a family may be experiencing financial difficulties that resulted in  losing access to their phones (Spencer et al., 2020). A match advocate’s ability to  help a mentor shift their interpretation of ambiguous communication patterns  may be the difference between premature termination and a successful men toring relationship. 

Staff can also provide support for building a strong relationship with the  mentee. Previous research has shown that mentee characteristics predict suc cess of the match; older mentees are more likely to experience premature match  closure, as well as mentees who experience anxiety, depression, attention deficit  hyperactivity disorder (ADHD), and externalizing symptoms (Kupersmidt et al.,  2017b). More often than not, mentoring programs are working with youth who  experience emotional and other mental health-related challenges (e.g. Jarjoura  et al., 2018), and some families may actually turn to mentoring programs to  provide their children with mental health support (Vázquez & Villodas, 2019).  Thus, training opportunities around mentee mental health may provide  

18 A. WERNTZ ET AL.

background and context for mentors who are unsure of how to connect with  mentees who may be struggling. 

Limitations and conclusions 

The present study focused on a secondary analysis of a program evaluation for  a large, one-to-one youth mentoring program in the northeast. Critically, the  results come from a small proportion (4%) of respondents to a survey, limiting  the representativeness of the sample and results. In addition, the measures used  in this study were developed by a consulting firm in conjunction with mentors  and program staff, thus are not psychometrically validated or empirically tested  measures. Additionally, some of the reported analyses only used single-item  measures. Although we were primarily interested in understanding self reported reasons for ending the relationship and whether they varied based  on whether a mentor fulfilled the program’s year-long minimum requirement,  future research could examine these data using other statistical approaches (e.g.  taking a median split of the duration data). The survey asked mentors to retro spectively consider their reasons for ending their match, with some mentors  recalling information from up to 3 years prior. Memory may differ from in-the moment reasons for termination. Mentors more motivated to provide feedback  may have been the ones more likely to opt into the survey, and so mentors were  not randomly selected and likely do not fully represent all mentor viewpoints.  Mentors were also highly engaged – most mentors participated with the  program for over a year. The data were also limited to mentors’ perceptions,  and thus neglect perspectives of the mentees, program staff, and parents, which  would provide more comprehensive insights into the end of the match.  A further limitation concerns the exploratory nature of the analyses. The survey  was originally developed for program evaluation purposes, and preregistration  occurred after data collection. Consequently, the results should be interpreted  as descriptive and theory-generating rather than confirmatory. Following  Wagenmakers et al. (2012), p-values are presented to aid interpretation of  observed patterns but not as formal tests of hypotheses. These limitations  notwithstanding, this study provides insight into reasons mentors consider  ending their match and reasons why they no longer wish to serve as  a volunteer mentor. 

Volunteer youth mentors are often highly motivated to support youth  well-being and development. Despite their best intentions, however, many  matches terminate early. The results of the present study suggest that the  relationship between mentors and their mentees’ parents is critical to  match longevity. Thus, match advocates have a critical role to play in  supporting the success of mentoring relationships by providing mediation  and support to both parties. Programs should provide training for mentors  that focuses on effective communication strategies with parents, thereby  

MENTORING & TUTORING: PARTNERSHIP IN LEARNING 19

equipping mentors with the skills to navigate potential challenges and  misunderstandings. Ultimately, when all parties involved are aligned in  their goals and have a shared understanding of their roles, the mentoring  experience is more likely to successfully support a mentee’s positive  outcomes. 

Disclosure statement 

No potential conflict of interest was reported by the author(s). 

ORCID 

Alexandra Werntz http://orcid.org/0000-0002-2679-8204 

Megyn Jasman http://orcid.org/0000-0002-5267-4352 

Jean E. Rhodes http://orcid.org/0000-0002-1469-6948 

Data availability statement 

Data are not publicly available for this manuscript. 

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