Q: Can I move Mentees from one program to another?

For Flash Mentoring: Email us your request at support@mentorpro.com . For other types of mentoring: Follow these steps: Go to the Mentee tab and search for the mentee's name. On the Summary page, scroll down to "Assigned Programs" . To remove a program: Find the X in the Action column and click it. A confirmation pop-up will appear. Click YES . If the mentee has multiple mentors, repeat Step 3 for each one. To assign a new program: Click ASSIGN , fill in the required details, and then click ADD . Note: All past conversations, check-ins, meetings, and goals will remain unchanged.

Question 1

Can I monitor conversations between Mentors and Mentees?

Gigi · Accepted Answer

Yes, there are two ways to see conversations between mentors and mentees:

Option 1:

As a PM, you can see conversations between the primary mentor and mentee through the following steps:

Log in to MentorPRO using your PM account
Navigate to the Mentee tab
Scroll or search for the Mentee's profile, then click on their name to enter their profile.
Navigate to the Message Tab at the top.

Option 2:

You can also schedule a data export to see all messages sent in your program by following the steps below:

Log in to MentorPRO using your Parent account. If you’ve forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
Navigate to Organizations and find the tab labeled “Data Export” at the top. Here, you’ll discover all your scheduled exports.
To initiate a new export, click on Schedule, then choose the type of data report you wish to export. Fill in the required fields, including your email address in the “CC” box (make sure to press enter to save your email address).
Click Schedule, and you’re done! On the scheduled day, you’ll receive an email with a link to download the data. Keep in mind that the link expires after seven days.

Notes:
• The exported data provides raw information for your later analysis of program achievements.
• Each domain you wish to export needs to be scheduled separately. To export Mentee, Mentor, and Meeting data, you will need to schedule 3 exports.
• Data exports should be scheduled at least one day in advance, before 00:00 hrs ET.
• Need assistance scheduling data exports? Feel free to contact us at support@mentorpro.com.

Question 2

Can I move Mentees from one program to another?

Gigi · Accepted Answer

For Flash Mentoring:

Email us your request at support@mentorpro.com.

For other types of mentoring:

Follow these steps:

1. Go to the Mentee tab and search for the mentee's name.
2. On the Summary page, scroll down to "Assigned Programs".
3. To remove a program:
  - Find the X in the Action column and click it.
  - A confirmation pop-up will appear. Click YES.
4. If the mentee has multiple mentors, repeat Step 3 for each one.
5. To assign a new program:
  - Click ASSIGN, fill in the required details, and then click ADD.

Note: All past conversations, check-ins, meetings, and goals will remain unchanged.

Question 3

Can Mentees have more than one Primary Mentor?

Gigi · Accepted Answer

Yes, mentees can have multiple primary mentors if needed. However, assigning just one or two is usually enough to provide effective guidance. It’s important to make sure the primary mentor is someone who can fully commit to the goals and purpose of your program.

Question 4

Deactivate a User

Ania Sanchez · Accepted Answer

Click here to share this video. Deactivating a Mentor or Mentee stops all user activity in MentorPRO without deleting any past activity. To deactivate a user:

Log in to MentorPRO and find the name of the Mentor or Mentee you wish to deactivate.
Deactivate the user by toggling the button under the "Status" column. This change will take effect immediately; users will be logged out of MentorPRO and won't be able to see and interact in the app.
Once a user is deactivated, their profile will still appear throughout the app with a "Deactivated" label. Mentors and Mentees who have interacted with this profile will be able to view past conversations and activities, but further interaction will be disabled.

To reactivate a user, simply toggle the button again.

Question 5

Does MentorPRO provide templates to visualize my raw exported data?

Ania Sanchez · Accepted Answer

Yes! We're delighted to assist you in analyzing your data and pinpointing key metrics vital to your program's success. In your Customer Success Meetings, we'll showcase your program's results. Schedule a session or request a template by emailing Megyn Jasman (Megyn.Jasman001@umb.edu).

Question 6

Does the vendor allow modifications to the EULA (End User License Agreement)?

Nancy McNamara · Accepted Answer

MentorPRO has a well developed and clear EULA that specifies the product, service and delivery details. The EULA should be considered AS=IS and representative of the MentorPRO solution offering. 

Of course anything is possible but this will require customization because currently, all users agree to the EULA within the app, so any changes to the EULA will affect every user or will require a custom version of the app.

Question 7

Edit Mentor or Mentee Information

Gigi · Accepted Answer

Click here to share this video.

Log into MentorPRO and go to the "Mentee" tab.
Find the mentor's or mentee's profile and click the three dots in the Action column. Then, select "Edit."
Update their name, email, phone number, and other basic information as needed. Click "Update" to save the changes.

Question 8

For any additional questions, reach out to Support@MentorPRO.com

Ania Sanchez · Accepted Answer

Question 9

How can a Mentor see a Mentee’s goals?

Ania Sanchez · Accepted Answer

Click here to share this video. Mentors have the option to access a Mentee's profile and navigate to the "Goals" section located in the top menu of the screen. Within this section, Mentors can view the goals that the Mentee is currently working on, as well as any goals that have already been completed.

Question 10

How can I delete a user?

Ania Sanchez · Accepted Answer

Click here to share this video. You can permanently remove Mentors and/or Mentees.

To remove a user, you need to use a Super Admin or Parent account created for your program. This Super Admin or Parent account has similar privileges to your Program Manager account. The difference is that this account is one level above in the hierarchy of accounts and has permission to edit goals, filters, export raw data, and permanently remove users. We do not recommend using the Parent Account to communicate with Mentees and Mentors - use your PM account instead.

To remove a user:

Log in following this link and using the parent account.
Organization tab > Navigate to the Mentors or Mentees tab.
Search for the user you wish to remove, and click the three dots under the Action Column. Next, select "Delete" from the options.
A confirmation question will be prompted. Select YES.

Upon removing a user, all associated data will be permanently deleted. We recommend scheduling a data export before undertaking this action. If you need assistance, please reach out to Megyn Jasman (Megyn.Jasman001@umb.edu)

Question 11

How can I identify the Active Mentors and Mentees?

Ania Sanchez · Accepted Answer

Click here to share this video. An Active Mentor or an Active Mentee is a user who has logged in to MentorPRO at least once. To easily identify those users:

Log in to your MentorPRO account and navigate to the “Mentor” or “Mentee” tabs.
Here, you can filter users based on their assigned identifiers. You can also sort the list by First Name, Last Name, or Last Activity Date.

Utilize these buttons to identify users who haven't been active in over 15 days and proactively reach out to them. Enhance engagement and boost the number of active users!

Question 12

How can Mentees add their own goals?

Ania Sanchez · Accepted Answer

Click here to share this video. Mentees can add their own goals by clicking “Add Custom Goal” at the bottom left of their screen in the Goals section.

Question 13

How can Mentees complete Tasks?

Ania Sanchez · Accepted Answer

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Mentees receive a notification about a new task with subtasks.
Open the task to view the list of subtasks.
Click on each subtask to read the description and deadline. Comments can also be added.
After completing a subtask, mark it as done. The Mentor will receive a notification.

Question 14

How can Mentors and Mentees access MentorPRO?

Ania Sanchez · Accepted Answer

MentorPRO is available for Mentors and Mentees in two different options. Users log in using their phone number. 1. Web version of MentorPRO

Mentors: https://mentor.mentorpro.com/
Mentees: https://mentee.mentorpro.com/

2. App version of MentorPRO

Apple: https://apps.apple.com/in/app/mentor-pro/id6444692126
Android: https://play.google.com/store/apps/details?id=com.mentorcorps

Share the links with your users and find more materials available, like QR codes and posters, under the "Resources" tab.

Question 15

How can Mentors create a Task for Mentees?

Ania Sanchez · Accepted Answer

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Mentors tap the "Tasks" button at the bottom of the screen.
Click the "+" button, add a Mentee and Task title, then tap Create.
Next, click "Add Subtask" to create supportive subtasks for the main objective.
Add a subtask, deadline, and description. Mentors can add as many tasks as needed.

Question 16

How do I add a new Event?

Ania Sanchez · Accepted Answer

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Log in using any Program Staff account, go to the “Events” tab in the left menu, and click ADD.
Fill in the Title, Start and End date, location, category, and description. We recommend including an image to make it more appealing for Mentors and Mentees to attend. Finally, click ADD.

Question 17

How do I add a new Mentee?

mentorcorps · Accepted Answer

Click here to share this video.

Go to the “Mentee” tab and click the ADD button in the upper right corner of your screen.
Add the new Mentee’s full name, phone number, ID (which can be the phone number), and email.
Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
Now that the account has been created, it’s time to assign them to a program. In the Mentees tab, click on Unassigned Mentees at the top of your screen. A list of all new unassigned Mentees will appear.
Click the name of the new Mentee to open their profile and scroll down to the “Assigned Programs” section.
Then, click ASSIGN to select an Organization, a Program, and the Mentor(s) from the list. Click ADD. You can also add identifiers (filters) if available. Note: If your program is using Flash Mentoring, assigning a Mentor is not necessary.

Question 18

How do I add a new Mentor?

mentorcorps · Accepted Answer

Click here to share this video.

Go to the “Mentors” tab and click the ADD button in the upper right corner of your screen.
Add the new Mentor’s full name, phone number, ID (which can be the phone number), and email. If additional optional information is accessible, include it; otherwise, the Mentor can revisit and update it as needed.
Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
Now that the account has been created, it’s time to assign them to a program. In the Mentors tab, click on Unassigned Mentors at the top of your screen. A list of all new unassigned Mentors will appear.
Click the name of the new Mentor to open their profile and scroll down to the “Assigned Programs” section.
Then, click ASSIGN to select an Organization, a Program, and a Program Manager from the list.
Click ADD. Mentors can be assigned to more than one program. You can also add identifiers (filters) if available.

Question 19

How do I add a new Program Manager or Success Coordinator?

mentorcorps · Accepted Answer

Click here to share this video.

Log in to MentorPRO using your Parent or Child Account. If you don't remember your account's email address, check the “Start Day - Users Access Details” document in My Program.
Select the Organization you’re working on and go to the “Program Managers” or “Success Coordinator” tab. Then, click the ADD button in the upper right corner of your screen.
Add the new user’s full name, phone number, ID (which can be the phone number), and email. Then, click ADD. The new user will get an email to welcome them to MentorPRO and prompt them to set a password.
Now that the account has been created, it’s time to assign them to a program. In the Program Managers or Success Coordinator tab, click on Unassigned PM at the top of your screen. A list of all new unassigned users will appear.
Click the name of the new user to open their profile. Then, assign an Organization and a Program from the list. Click ADD.

Question 20

How do I add a new Resource/Article?

Ania Sanchez · Accepted Answer

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Log in using your Program Manager account and navigate to the “Resource Hub” tab. Then, click on “ADD”.
Add the necessary information:
- Title: Enter the question or sentence related to the information you're providing.
- Filters: Select the options that best fit the resource.
- Tags: Choose the labels that will be associated with this Resource. You can select more than one.
After adding the new Article, proceed to add responses. Click on the article again to open and edit it.
Under “Tasks,” provide a brief description or simply add “Resource 1” in the “New task Title” bar.
A new section will appear to the right of your screen where you can input your text. You can include fonts, bullet points, and links to make it more interactive. Then, click “SAVE”.

Question 21

How do I assign a Mentor to a Mentee?

mentorcorps · Accepted Answer

Click here to share this video.

Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll down to the “Assigned Programs” section.
Click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.
To remove the old Mentor, navigate to the “Assigned Programs” section once more, and under the Action column, click the X mark.

Question 22

How do I assign a Primary Mentor?

Gigi · Accepted Answer

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Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll to the "Assigned Programs" section to see the list of mentors.
Locate the primary mentor's name and toggle the button in the "Primary Mentor" column.

Question 23

How do I assign Identifiers to Events, Announcements, and Resource Hub articles?

Gigi · Accepted Answer

Once an identifier has been created, the option to assign one (or many) identifiers to an Event, Announcement, or Resource Hub article is made easy through the “Add” or “Edit” buttons on their respective pages. Simply add an identifier when creating your Events, Announcements, and Resource Hub articles, or click “Edit” to add identifiers at any time!

Question 24

How do I change a Primary Mentor?

Gigi · Accepted Answer

Click here to share this video.

Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll to the "Assigned Programs" section to see the list of mentors.
Untoggle the current primary mentor, then select the new primary mentor and toggle the button in the "Primary Mentor" column.

Question 25

How do I create a broadcast message?

Gigi · Accepted Answer

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With your Program Manager account, you can use broadcast messages to quickly send the same message to multiple mentees and mentors.

To create a broadcast message:

Access your Program Manager account and navigate to the “Connect” tab.
Select the option “Broadcast” from the top menu and click the “+” button.
Enter a name for the broadcast channel and upload an image.
Select all the users who you want to include, or click "Select All" to send the message to all users.
Click "Create."

Enjoy the flexibility to share images, videos, and more with multiple mentees and mentors while only pressing send once! Connecting and communicating with your mentoring community has never been more seamless.

Question 26

How do I create a group chat?

Ania Sanchez · Accepted Answer

Click here to share this video. As a Program Manager, you can communicate through group chats. Remember that group chats are always created and monitored by either a Program Manager or a Mentor, never by a Mentee. To create a group chat:

Access your Program Manager account and navigate to the "Connect" tab.
Select the option "Group Message" from the top menu and click the "+" button.
Add a Group Name and a group picture, then, click "Create".
Add the users.

You can always add more users by going to the Group Details.

Question 27

How do I create a new Announcement?

mentorcorps · Accepted Answer

Click here to share this video.

Click the “Announcement” tab and click ADD.
Complete the following fields:
- Title: Name of your event.
- Description: add links, images, bullet points, and formatting.
- Short preview: summarize in less than 200 characters.
- Featured Image: use an invitation or relevant image.
- Target Audience: select mentors, mentees, and identifiers (filters) if available. Make it as personalized as you want.
- Notification: Consider a push notification for better promotion.

Question 28

How do I create a Survey?

Ania Sanchez · Accepted Answer

Click here to share this video.

Log in using your Program Manager account.
Click the “Survey” tab and click the "+" button located at the bottom.
Provide a Title and Description before adding questions. Questions can be duplicated, deleted, or marked as required.
Click "Save" to finish the survey.

Go back to the main survey page, a link next to the survey title will be created. Share this link via direct message, group chat, or broadcast message. Note:

Surveys can be taken by Mentors or Mentees.
Download your results by clicking the export icon.
For further discussion, please contact our research expert at support@mentorpro.com.

Question 29

How do I create an Assessment?

mentorcorps · Accepted Answer

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Log in using the Parent Organization account.
Choose the Organization and Program.
Go to the “Assessments” tab in the top menu and click ADD.
Provide a Title for the assessment and add your questions and answers. Click NEXT.
Select Mentees from the list and click ASSIGN. Your Mentees will then receive a prompt to complete the assessment the next time they open the app before continuing to use the app.

Note:

Assessments are exclusive to Mentees.
Download your results by clicking the export icon.
There are no open-ended questions available.
For further discussion, please contact our research expert at support@mentorpro.com.

Question 30

How do I create an Invite Code?

Gigi · Accepted Answer

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Creating an Invite Code is easy! Just follow these steps:

Log in to MentorPRO using your Parent Account credentials at https://admin.mentorpro.com/
In the left menu, click on "Invite Codes."
Click "Add", then fill out the required fields:
- Title (Name or describe each code)
- Total Invites (How many users can log in with the code)
- User Role (Mentor or Mentee)
- Invite Code (The code you share with your users)
Click "Save."
Share the code with your users!

Remember:

You will need to use a different code for each different Program Manager (when adding mentors) and mentor (when adding mentees).
If you wanted to add three mentors to one Program Manager, create 1 unique code. Then, to assign mentees to those three mentors, create 3 more codes—one code for each mentor.

Question 31

How do I create Identifiers?

Gigi · Accepted Answer

Looking to create and assign identifiers to all your mentees or mentors? We are happy to help! Email us your request at support@mentorpro.com.

To create an Identifier:

Log in to MentorPRO using your Parent account. If you’ve forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
Navigate to the Identifiers tab. Click “Add.”
Enter a title (ex. Grade or Class).
Add as many identifiers as needed (ex. Freshman, Sophomore, Junior, Senior).
Click “Permissions”. Toggle the switches on or off to make them assignable to Users, Events, and more.
Click “Add.”

Question 32

How do I delete an Event?

Ania Sanchez · Accepted Answer

Click here to share this video. Yes, you can delete an event by clicking the three dots located in the Action column. Then, click Delete.

Question 33

How do I export my program's data?

Ania Sanchez · Accepted Answer

Click here to share this video. Access your data anytime! As advocates of evidence-based practices, MentorPRO is dedicated to delivering comprehensive data and insights into mentoring program metrics and Mentor/Mentee interactions. In addition to our regular Customer Success Meetings, this functionality ensures you stay informed about the ongoing dynamics of your program.

Log in to MentorPRO using your Parent account. If you've forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
Navigate to Organizations and find the tab labeled "Data Export" at the top. Here, you'll discover all your scheduled exports.
To initiate a new export, click on Schedule, then choose the type of data report you wish to export. Fill in the required fields, including your email address in the "CC" box (make sure to press enter to save your email address).
Click Schedule, and you're done! On the scheduled day, you'll receive an email with a link to download the data. Keep in mind that the link expires after seven days.

Notes:
• The exported data provides raw information for your later analysis of program achievements.
• Each domain you wish to export needs to be scheduled separately. To export Mentee, Mentor, and Meeting data, you will need to schedule 3 exports.
• Data exports should be scheduled at least one day in advance, before 00:00 hrs ET.
• Need assistance scheduling data exports? Feel free to contact us at support@mentorpro.com.

Question 34

How do I hide an Article?

Ania Sanchez · Accepted Answer

Click here to share this video.

To hide an article, navigate to the “Resource Hub” tab and identify the Article you’d like to hide.
Deactivate the button located in the status column.

Question 35

How do I join a meeting?

Ania Sanchez · Accepted Answer

On a computer:

Click here to share this video. After scheduling a meeting, a reminder will be sent 15 minutes before the scheduled time. To join, navigate to the “Meetings” tab and click on the camera icon. A new window will open, asking for permission to use your camera and microphone. Accept both, and you're all set to join the meeting!

On a phone:

Click here to share this video. After scheduling a meeting, a reminder will be sent 15 minutes before the scheduled time. To join, navigate to the "Connect" tab, then click on the “Meetings” tab. Tap on the meeting you wish to join, then click on "Join Meeting". A popup will open, asking for permission to use your camera and microphone. Accept both, and you're all set to join the meeting!

Question 36

How do I schedule a meeting?

Ania Sanchez · Accepted Answer

Click here to share this video.

Log in using your Program Manager Account and navigate to the “Meetings” tab in the left menu.
Click on “Schedule” and choose the Start and End Date, the Program, and the User you're meeting with. PMs and Mentors can choose the location and add any previous instructions.
Then, click “Schedule”.

Question 37

How do I start a direct message?

mentorcorps · Accepted Answer

Click here to share this video. With your Program Manager account, you can easily engage in direct conversations with both Mentors and Mentees. To start an individual chat:

Access your Program Manager account and navigate to the “Connect” tab.
Select the option “Direct Message” from the top menu and click the “+” button.
Search for the user's name and click on their name.

Enjoy the flexibility to share images, videos, documents, and express yourself with emojis! Connecting and communicating with your mentoring community has never been more seamless.

Question 38

How do I unassign a Mentor?

mentorcorps · Accepted Answer

Click here to share this video.

Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll down to the “Assigned Programs” section.
To remove a Mentor, click the X mark under the Action column.
To assign a new Mentor, click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.

Question 39

How do I view Check-In Reports?

Ania Sanchez · Accepted Answer

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Log in to your MentorPRO account and navigate to the “Reports” tab. Check-in Reports include a detailed list of mentees, their mentors, domain, check-in score, and check-in date.
Refine your search using the filters: Organization, Program, Mentor, Date range, Domain, and Identifiers.

A check-in ranked at 4 or 5 indicates that a Mentee is encountering challenges in a particular domain. We suggest filtering Mentees with elevated check-in scores and utilizing the Connect tab to contact their respective Mentors. Request these Mentors to provide additional resources and support to the mentees facing challenges.

Question 40

How do my mentees and mentors download the MentorPRO app?

mentorcorps · Accepted Answer

All Mentors and Mentees have access to the app version of MentorPRO. You download QR codes located under the My Program section or share the following links:

Apple Android

Program Staff can access MentorPRO using the desktop version. See the “Log in to MentorPRO section” for more details.

Question 41

How frequently can my Mentees check-in?

Ania Sanchez · Accepted Answer

Mentees have the option to check in once per day, and it's recommended that they do so at least once per week. In the event of a week passing without a check-in, a notification will be sent. The next time they log in to MentorPRO, the check-in functionality will be prompted, inviting them to reflect on how they’re doing.

Question 42

How many goals can a Mentee set?

Ania Sanchez · Accepted Answer

Mentees can set up to five goals.

Question 43

How often has MentorPRO been used so far?

Nancy McNamara · Accepted Answer

MentorPRO has been used by over 15,000 students at several universities since 2021. In addition to higher education, MentorPRO has also been used by the Council for Opportunities in Education and by non-profits such as StepUp, Big Brothers Big Sisters, Friends of the Children, etc.

Question 44

How to assign Identifiers to Mentees?

Gigi · Accepted Answer

As a Program Manager, to assign identifiers to a user:

Navigate to the Mentee tab.
Click on the name of the mentee to open their profile.
Scroll down to the “Identifiers” section.
Click “Update.”
Select the appropriate Identifiers.
Click “Add.”

Question 45

How to assign Identifiers to Mentors?

Gigi · Accepted Answer

As a Program Manager, to assign identifiers to a Mentor:

Navigate to the Mentor tab.
Click on the name of the mentor to open their profile.
Scroll down to the “Identifiers” section.
Click “Update.”
Select the appropriate Identifiers.
Click “Add.”

Question 46

How to filter users by Identifiers?

Gigi · Accepted Answer

As a Program Manager you have the ability to filter users by their identifiers. To do this:

Log in to your MentorPRO account and navigate to the “Mentor” or “Mentee” tabs.
On the right side of the screen, click on the filter button. Here, you can filter users based on their assigned identifiers. You can also sort the list by First Name, Last Name, or Last Activity Date.

Question 47

I am a Program Staff member. How do I log in?

mentorcorps · Accepted Answer

All mentoring program staff can access MentorPRO by using the email address associated with their account. Program Staff have access to a detailed website with program data, which is only available via the web, not the app.

Access My MentorPRO Dashboard

Question 48

I can't see or hear anything during a meeting. What do I do?

Gigi · Accepted Answer

To allow access to your camera and microphone in a browser, you'll need to adjust the site settings. Here's how you can do it for the most common browsers:

Google Chrome

Open the site you want to allow access to.
Click the settings icon to the left of the URL in the address bar.
In the dropdown, select Site settings.
Find Camera and Microphone settings, and change them to Allow.
You may need to refresh the page for the changes to take effect.

Microsoft Edge

Go to the website you want to allow camera/microphone access.
Click the lock icon next to the website URL.
Select Permissions for this site.
Under Camera and Microphone, set them to Allow.
Refresh the page to apply the changes.

Safari (macOS)

Open the website.
Click Safari in the top menu and select Settings for This Website.
In the dropdown next to Camera and Microphone, choose Allow.
Refresh the page if necessary.

On iPhone (iOS)

Open the Settings App on your iPhone.
Search or scroll down to find the app you want to adjust (MentorPRO).
Tap on the app.
You will see options like Camera and Microphone.
Toggle the switches next to Camera and Microphone to green (enabled).

Alternatively, you can manage permissions more generally:

Go to Settings > Privacy & Security.
Select Camera or Microphone.
Find the app and toggle the access on or off.

On Android

Open the Settings App on your Android device.
Scroll down and tap on Apps or App Management.
Find and tap on the app you want to adjust.
Tap Permissions.
Look for Camera and Microphone.
Set them to Allow or Ask every time, depending on your preference.

Alternatively, for a more general approach:

Go to Settings > Privacy > Permission Manager (or Settings > Apps & notifications > App Permissions on some versions).
Tap Camera or Microphone.
Select the app and allow access.

Question 49

Is data exchanged between client and MentorPRO?

Nancy McNamara · Accepted Answer

Yes.

Question 50

Is MentorPRO downloadable to a client smartphone or is it used at the vendor’s website?

Nancy McNamara · Accepted Answer

MentorPRO is available in multiple ways, depending on your role.

– If you are a mentor or a mentee, then you will use MentorPRO on your smart phone as an app client (iOS and Android.) All of the app functionality is also available via the web.

– If you are a program administrator, then you will use the MentorPRO dashboard on the web. Program administrators track platform adoption and usage and interactions.

Question 51

Key Terms

mentorcorps · Accepted Answer

Child Organization: a subsidiary of a parent organization. Some organizations have only one child organization, while others have multiple.
Mentee: the reason why your mentoring program exists. They set up goals and the rest of the organization works to help them succeed.
Mentor: matched with mentees, they offer personalized support, referrals, advice, and responsibility tailored to each mentee's goals, as well as the broader program goals.
MentorPRO: a tool that connects your mentees directly with their mentors to get the information they need to succeed, while you can track the metrics of your mentoring program.
MentorPRO app: The application version designed for Mentors and Mentees, where users log in with their phone numbers.
MentorPRO web: The web version is accessible to all users. Program Staff use their email address for access, while Mentors and Mentees log in with their phone numbers.
Parent Organization: the principal entity responsible for the program. It oversees the program's smooth operation and is in charge of all aspects of the program.
Program Manager (PM): oversee all operations of the mentoring program. They are focused on program design, implementing program initiatives, delegating tasks to staff members, and monitoring all moving aspects.
Program Staff: All individuals involved in the development of the mentoring program including Parent Organization, Child Organization, Program Managers, and Success Coordinators.
Success Coordinator (SC): closest to mentors, directly supervising all mentor-related activity. They are tasked with monitoring mentors and mentor-mentee matches to establish and maintain match success.
Success Meeting: A comprehensive, 30-minute complimentary session led by the MentorPRO team, where we present your results, celebrate successes, and develop strategies to overcome challenges.

Question 52

Pinned Announcement

mentorcorps · Accepted Answer

Click here to share this video. When boosting an announcement, consider using the pin feature. This places the announcement at the top, making it easily noticeable. To pin, click the three dots at the bottom right of the announcement and choose "Pin."

Question 53

The notification badge (red dot with a number) won't disappear, how can a Mentor/Mentee fix it?

Gigi · Accepted Answer

1. Check for Unread Items

Open the app and manually check for any:
- Unread messages
- Pending alerts or tasks
- Notifications in different tabs or sections within the app

2. Force Close the App

iOS:
1. Swipe up from the bottom of the screen (or double-click the home button for older models).
2. Find the app and swipe it up to close it.
- Reopen the app to see if the badge clears.
Android:
1. Open the Recent Apps menu.
2. Swipe the app away or select "Close All."
- Restart the app.

3. Clear App Cache (Android)

Go to Settings > Apps > [App Name] > Storage > Clear Cache.
If this doesn’t work, try Clear Data (this may reset app settings).

4. Toggle Badge Settings

iOS:
1. Go to Settings > Notifications > [App Name].
2. Toggle Badges off and then back on.
Android:
1. Go to Settings > Notifications > [App Name].
2. Turn off and then re-enable Notification Dots or similar options.

5. Restart Your Device

A simple restart can often refresh notification systems and clear the badge.

6. Update or Reinstall the App

Ensure the app is updated to the latest version.
If issues persist, uninstall and reinstall the app. (Make sure your data is backed up if required.)

7. Check System Updates

Make sure your device software is up-to-date, as bugs in the system can sometimes cause issues.

8. Reset Notifications (if available)

Some apps (e.g., messaging apps) allow you to reset notification badges in their settings. Look for an option like Mark All as Read or Reset Notifications.

If none of these work, please contact us at support@mentorpro.com

Question 54

What are Assessments and Surveys?

mentorcorps · Accepted Answer

Effective mentoring programs require consistent data and assessment. At MentorPRO, we prioritize data-driven insights to help you achieve your program goals. Our platform offers the flexibility to create assessments and surveys and access a library of resources, ensuring thorough program evaluation. Contact us to explore these features further.

Periodically, mentees using the app will be prompted to answer tailored questions selected by program leads. Both, the survey and assessment functionalities empower program leaders to comprehend shifts in mentee behaviors, perceptions, and attitudes. It provides a dynamic way to monitor progress and well-being throughout their MentorPRO journey.

 

Assessments are automatically assigned to the home screen of the Mentees. The next time they open the app, they must complete the assessment to continue using MentorPRO. Only multiple-choice questions are available. Please keep the assessments short to ensure 100% completion.

Surveys are an excellent way to collect more comprehensive information using a variety of question types. Both Mentors and Mentees can complete surveys and respond to multiple-choice, short-answer, paragraph, dropdown, and linear scale questions.

Question 55

What are goals?

Ania Sanchez · Accepted Answer

In the MentorPRO platform, goals are defined as precise and measurable objectives that Mentees strive to accomplish during their mentoring program. These objectives, initiated by Mentees, serve as a roadmap for Mentors to steer the mentoring relationship, offering a distinct path for personal and professional development. Goals are categorized into seven key areas:

Academics
Career
Connections
Finances
Health
Planning
Well-being

Question 56

What are Identifiers?

Gigi · Accepted Answer

On MentorPRO, identifiers are unique tags that can be assigned to a smaller subset of your program to provide users with targeted information. They are completely customizable and are a great way to differentiate or identify different graduating classes, mentors’s fields of expertise, mentees’s grades, and more!

Question 57

What are Invite Codes?

Gigi · Accepted Answer

An invite code is one of the two ways to create a MentorPRO account. This method of account creation allows users to create their own accounts with their own credentials—all they need is a name, email address, phone number, and a unique invite code

Through your Parent Account, you can create your own invite codes with letters and numbers, limit how many users can use each code, and activate/deactivate the code as needed.

Each Invite Code will assign all added mentees to one mentor (or all mentors to one Program Manager), so make sure to create and share each unique invite code to the appropriate mentees!

If you wanted to add three mentors to one Program Manager, create 1 unique code. Then, to assign mentees to those three mentors, create 3 more codes—one code for each mentor.

Question 58

What are Meetings?

Ania Sanchez · Accepted Answer

In MentorPRO, Meetings refer to scheduled sessions or gatherings facilitated within the platform to foster communication and collaboration between Mentors and Mentees. These sessions provide a dedicated space for participants to discuss goals, share insights, and seek guidance. Meetings serve as a structured way for Mentors and Mentees to connect, exchange valuable information, and track progress. Meetings can be performed between:

Program Managers and Mentors
Program Managers and Mentees
Mentors and Mentees

Question 59

What are Tasks?

Ania Sanchez · Accepted Answer

Mentors can now make customized plans to assist Mentees in reaching their goals. With the updated Task tab, Mentors can create a main task and include subtasks with deadlines and reminders.

For instance, if a Mentee’s goal is to “Find a job,” Mentors can list it as a main Task and break it down into subtasks such as “create a resume,” “explore 3 industries of interest,” “attend a company info session,” and so on. Mentees receive a notification when a task is created, and a reminder before the deadline. Mentors get a notification when the subtask is marked as completed.

Question 60

What features are available to each type of user?

Gigi · Accepted Answer

Click here to see the user permissions guide… https://mentorpro.com/wp-content/uploads/2024/10/Account-Hierarchy.pdf

Question 61

What features are available to each type of user?

mentorcorps · Accepted Answer

[pdf-embedder url="https://mentorpro.com/wp-content/uploads/2024/10/Account-Hierarchy.pdf" title="Account Hierarchy"]

Question 62

What is a Primary Mentor?

Gigi · Accepted Answer

A primary mentor is the main contact person for a mentee, offering guidance, support, and advice throughout the mentoring relationship. They help the mentee achieve their goals and overcome challenges. Mentees may have multiple mentors, but having at least one primary mentor increases the chances of regular engagement. When viewing the list of mentors, the primary mentor will appear first.

Question 63

What is a Resource/Article?

Ania Sanchez · Accepted Answer

We refer to questions within the Resource Hub as "Resources" or "Articles." You have the flexibility to add an unlimited number of articles at any stage of your program journey.

Question 64

What is an Announcement?

Ania Sanchez · Accepted Answer

This section is part of the Resource Hub, dedicated to sharing university or organization-related news. Encourage your Mentees to stay informed about exciting updates from your mentoring program and MentorPRO!

Sending at least once announcement per week helps keep Mentors and Mentees active.

NOTE: This is the second page of goals from the app. This is not live.

CLICK HERE to see next screen.

NOTE: This is the starting page of goals from the app. This is not live.

CLICK HERE to see next screen.

Finances

Academics

Well-being

Health

Connections

Career

Planning

* MentorPRO Set Up

Can I move Mentees from one program to another?

For Flash Mentoring:

For other types of mentoring:

Can Mentees have more than one Primary Mentor?

Deactivate a User

Edit Mentor or Mentee Information

How can I delete a user?

How can I identify the Active Mentors and Mentees?

How can Mentors and Mentees access MentorPRO?

How do I add a new Mentee?

How do I add a new Mentor?

How do I add a new Program Manager or Success Coordinator?

How do I assign a Mentor to a Mentee?

How do I assign a Primary Mentor?

How do I change a Primary Mentor?

How do I unassign a Mentor?

How do my mentees and mentors download the MentorPRO app?

I am a Program Staff member. How do I log in?

Key Terms

The notification badge (red dot with a number) won’t disappear, how can a Mentor/Mentee fix it?

1. Check for Unread Items

2. Force Close the App

3. Clear App Cache (Android)

4. Toggle Badge Settings

5. Restart Your Device

6. Update or Reinstall the App

7. Check System Updates

8. Reset Notifications (if available)

What features are available to each type of user?

What is a Primary Mentor?

Announcements

How do I create a new Announcement?

Pinned Announcement

What is an Announcement?

What size image can I attach to an Announcement?

Assessments and Surveys

How do I create a Survey?

How do I create an Assessment?

What are Assessments and Surveys?

Chat and Messages

Can I monitor conversations between Mentors and Mentees?

Option 1:

Option 2:

How do I create a broadcast message?

How do I create a group chat?

How do I start a direct message?

What is the Chat functionality?

Check-In

How do I view Check-In Reports?

How frequently can my Mentees check-in?

What is the Check-In functionality?

Data security and Privacy FAQ

Can I monitor conversations between Mentors and Mentees?

Option 1:

Option 2:

Does the vendor allow modifications to the EULA (End User License Agreement)?

How do I export my program’s data?

How often has MentorPRO been used so far?

Is data exchanged between client and MentorPRO?

Is MentorPRO downloadable to a client smartphone or is it used at the vendor’s website?

Will MentorPRO store any PII (Personal ID Information) or any PHI (Patient Health Information)

Events

How do I add a new Event?

How do I delete an Event?

What is an Event?

Flagged Mentor

What is the flagged Mentor functionality?

Goals