Edit Mentor or Mentee Information

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  1. Log into MentorPRO and go to the “Mentee” tab.
  2. Find the mentor’s or mentee’s profile and click the three dots in the Action column. Then, select “Edit.”
  3. Update their name, email, phone number, and other basic information as needed. Click “Update” to save the changes.

What is a Primary Mentor?

A primary mentor is the main contact person for a mentee, offering guidance, support, and advice throughout the mentoring relationship. They help the mentee achieve their goals and overcome challenges. Mentees may have multiple mentors, but having at least one primary mentor increases the chances of regular engagement. When viewing the list of mentors, the primary mentor will appear first.

Deactivate a User

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Deactivating a Mentor or Mentee stops all user activity in MentorPRO without deleting any past activity. To deactivate a user:

  1. Log in to MentorPRO and find the name of the Mentor or Mentee you wish to deactivate.
  2. Deactivate the user by toggling the button under the “Status” column. This change will take effect immediately; users will be logged out of MentorPRO and won’t be able to see and interact in the app.
  3. Once a user is deactivated, their profile will still appear throughout the app with a “Deactivated” label. Mentors and Mentees who have interacted with this profile will be able to view past conversations and activities, but further interaction will be disabled.

To reactivate a user, simply toggle the button again.

How do I create a Survey?

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  1. Log in using your Program Manager account.
  2. Click the “Survey” tab and click the “+” button located at the bottom.
  3. Provide a Title and Description before adding questions. Questions can be duplicated, deleted, or marked as required.
  4. Click “Save” to finish the survey.

Go back to the main survey page, a link next to the survey title will be created. Share this link via direct message, group chat, or broadcast message.

Note: 

  • Surveys can be taken by Mentors or Mentees.
  • Download your results by clicking the export icon.
  • For further discussion, please contact our research expert at support@mentorpro.com.

How can Mentees complete Tasks?

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  1. Mentees receive a notification about a new task with subtasks.
  2. Open the task to view the list of subtasks.
  3. Click on each subtask to read the description and deadline. Comments can also be added.
  4. After completing a subtask, mark it as done. The Mentor will receive a notification.

How can Mentors create a Task for Mentees?

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  1. Mentors tap the “Tasks” button at the bottom of the screen.
  2. Click the “+” button, add a Mentee and Task title, then tap Create.
  3. Next, click “Add Subtask” to create supportive subtasks for the main objective.
  4. Add a subtask, deadline, and description. Mentors can add as many tasks as needed.

 

What are Tasks?

Mentors can now make customized plans to assist Mentees in reaching their goals. With the updated Task tab, Mentors can create a main task and include subtasks with deadlines and reminders.

For instance, if a Mentee’s goal is to “Find a job,” Mentors can list it as a main Task and break it down into subtasks such as “create a resume,” “explore 3 industries of interest,” “attend a company info session,” and so on. Mentees receive a notification when a task is created, and a reminder before the deadline. Mentors get a notification when the subtask is marked as completed.

How can I delete a user?

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You can permanently remove Mentors and/or Mentees.

To remove a user, you need to use a Super Admin or Parent account created for your program. This Super Admin or Parent account has similar privileges to your Program Manager account. The difference is that this account is one level above in the hierarchy of accounts and has permission to edit goals, filters, export raw data, and permanently remove users. We do not recommend using the Parent Account to communicate with Mentees and Mentors – use your PM account instead.
 
To remove a user:
  1. Log in following this link and using the parent account.
  2. Organization tab > Navigate to the Mentors or Mentees tab.
  3. Search for the user you wish to remove, and click the three dots under the Action Column. Next, select “Delete” from the options.
  4. A confirmation question will be prompted. Select YES.

Upon removing a user, all associated data will be permanently deleted. We recommend scheduling a data export before undertaking this action. If you need assistance, please reach out to Megyn Jasman (Megyn.Jasman001@umb.edu)

Does MentorPRO provide templates to visualize my raw exported data?

Yes! We’re delighted to assist you in analyzing your data and pinpointing key metrics vital to your program’s success.

In your Customer Success Meetings, we’ll showcase your program’s results. Schedule a session or request a template by emailing Megyn Jasman (Megyn.Jasman001@umb.edu).

How do I view Check-In Reports?

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  1. Log in to your MentorPRO account and navigate to the “Reports” tab. Check-in Reports include a detailed list of mentees, their mentors, domain, check-in score, and check-in date.
  2. Refine your search using the filters: Organization, Program, Mentor, Date range, Domain, and Identifiers.

 

A check-in ranked at 4 or 5 indicates that a Mentee is encountering challenges in a particular domain. We suggest filtering Mentees with elevated check-in scores and utilizing the Connect tab to contact their respective Mentors. Request these Mentors to provide additional resources and support to the mentees facing challenges.