What size image can I attach to an Announcement?

The ideal dimensions for MentorPRO Announcement images are 1200 × 885 px. Any image with the same aspect ratio will also format correctly.

Image dimensions can easily be adjusted through platforms like Canva or Publisher. If you encounter difficulties when setting image dimensions, please contact support@mentorpro.com for access to our preset Publisher template.

How do I create an Invite Code?

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Creating an Invite Code is easy! Just follow these steps:

  1. Log in to MentorPRO using your Parent Account credentials at https://admin.mentorpro.com/
  2. In the left menu, click on “Invite Codes.”
  3. Click “Add”, then fill out the required fields:
    • Title (Name or describe each code)
    • Total Invites (How many users can log in with the code)
    • User Role (Mentor or Mentee)
    • Invite Code (The code you share with your users)
  4.  Click “Save.”
  5. Share the code with your users!

Remember:

  • You will need to use a different code for each different Program Manager (when adding mentors) and mentor (when adding mentees).
  • If you wanted to add three mentors to one Program Manager, create 1 unique code. Then, to assign mentees to those three mentors, create 3 more codes—one code for each mentor.

What are Invite Codes?

An invite code is one of the two ways to create a MentorPRO account. This method of account creation allows users to create their own accounts with their own credentials—all they need is a name, email address, phone number, and a unique invite code

Through your Parent Account, you can create your own invite codes with letters and numbers, limit how many users can use each code, and activate/deactivate the code as needed.

Each Invite Code will assign all added mentees to one mentor (or all mentors to one Program Manager), so make sure to create and share each unique invite code to the appropriate mentees!

If you wanted to add three mentors to one Program Manager, create 1 unique code. Then, to assign mentees to those three mentors, create 3 more codes—one code for each mentor.

How to filter users by Identifiers?

As a Program Manager you have the ability to filter users by their identifiers. To do this:

  1. Log in to your MentorPRO account and navigate to the “Mentor” or “Mentee” tabs.
  2. On the right side of the screen, click on the filter button. Here, you can filter users based on their assigned identifiers. You can also sort the list by First Name, Last Name, or Last Activity Date.

How do I assign Identifiers to Events, Announcements, and Resource Hub articles?

Once an identifier has been created, the option to assign one (or many) identifiers to an Event, Announcement, or Resource Hub article is made easy through the “Add” or “Edit” buttons on their respective pages. Simply add an identifier when creating your Events, Announcements, and Resource Hub articles, or click “Edit” to add identifiers at any time!

How to assign Identifiers to Mentors?

As a Program Manager, to assign identifiers to a Mentor:

  1. Navigate to the Mentor tab.
  2. Click on the name of the mentor to open their profile.
  3. Scroll down to the “Identifiers” section.
  4. Click “Update.”
  5. Select the appropriate Identifiers.
  6. Click “Add.”

How to assign Identifiers to Mentees?

As a Program Manager, to assign identifiers to a user:

  1. Navigate to the Mentee tab.
  2. Click on the name of the mentee to open their profile.
  3. Scroll down to the “Identifiers” section.
  4. Click “Update.”
  5. Select the appropriate Identifiers.
  6. Click “Add.”

How do I create Identifiers?

Looking to create and assign identifiers to all your mentees or mentors? We are happy to help! Email us your request at support@mentorpro.com.

To create an Identifier:

  1. Log in to MentorPRO using your Parent account. If you’ve forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
  2. Navigate to the Identifiers tab. Click “Add.”
  3. Enter a title (ex. Grade or Class).
  4. Add as many identifiers as needed (ex. Freshman, Sophomore, Junior, Senior).
  5. Click “Permissions”. Toggle the switches on or off to make them assignable to Users, Events, and more.
  6. Click “Add.”

Where can Identifiers be used?

Identifiers can be applied to Mentees, Mentors, Events, Announcements, and Resource Hub articles! Here is how Identifiers can be used across your MentorPRO program:

Mentees: Assigning mentees identifiers allows them to view certain Events and Announcements, and can help Program Managers differentiate groups of users in data exports.

Mentors: Using identifiers is especially helpful for Flash Mentoring programs. Mentees can filter mentors through identifiers to find meaningful connections. For example, mentees interested in engineering can filter by mentor expertise to learn more from a mentor in that profession.

Announcements: Adding identifiers on announcements limits their visibility to those users with the same identifier. Think graduation announcements shown only to those identified as graduating mentees.

Events: Using identifiers on events is a great way to help mentees find relevant events to them. While events with tagged identifiers are visible to all users, mentees can use identifiers as filters to sort through all events.

Resource Hub: Tagging Resource Hub articles with identifiers is a great way to help users find find the most impactful resources. While articles with tagged identifiers are still visible to all users, mentees and mentors can use those identifiers to filter articles relevant to them.

What are Identifiers?

On MentorPRO, identifiers are unique tags that can be assigned to a smaller subset of your program to provide users with targeted information. They are completely customizable and are a great way to differentiate or identify different graduating classes, mentors’s fields of expertise, mentees’s grades, and more!