Can I monitor conversations between Mentors and Mentees?

Yes, there are two ways to see conversations between mentors and mentees:

Option 1:

As a PM, you can see conversations between the primary mentor and mentee through the following steps:
  1. Log in to MentorPRO using your PM account
  2. Navigate to the Mentee tab
  3.  Scroll or search for the Mentee’s profile, then click on their name to enter their profile.
  4. Navigate to the Message Tab at the top.

Option 2:

You can also schedule a data export to see all messages sent in your program by following the steps below:
  1. Log in to MentorPRO using your Parent account. If you’ve forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
  2. Navigate to Organizations and find the tab labeled “Data Export” at the top. Here, you’ll discover all your scheduled exports.
  3. To initiate a new export, click on Schedule, then choose the type of data report you wish to export. Fill in the required fields, including your email address in the “CC” box (make sure to press enter to save your email address).
  4. Click Schedule, and you’re done! On the scheduled day, you’ll receive an email with a link to download the data. Keep in mind that the link expires after seven days.

Notes:
• The exported data provides raw information for your later analysis of program achievements.
• Each domain you wish to export needs to be scheduled separately. To export Mentee, Mentor, and Meeting data, you will need to schedule 3 exports.
• Data exports should be scheduled at least one day in advance, before 00:00 hrs ET.
• Need assistance scheduling data exports? Feel free to contact us at support@mentorpro.com.

Does MentorPRO provide templates to visualize my raw exported data?

Yes! We’re delighted to assist you in analyzing your data and pinpointing key metrics vital to your program’s success.

In your Customer Success Meetings, we’ll showcase your program’s results. Schedule a session or request a template by emailing Megyn Jasman (Megyn.Jasman001@umb.edu).

How do I view Check-In Reports?

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  1. Log in to your MentorPRO account and navigate to the “Reports” tab. Check-in Reports include a detailed list of mentees, their mentors, domain, check-in score, and check-in date.
  2. Refine your search using the filters: Organization, Program, Mentor, Date range, Domain, and Identifiers.

 

A check-in ranked at 4 or 5 indicates that a Mentee is encountering challenges in a particular domain. We suggest filtering Mentees with elevated check-in scores and utilizing the Connect tab to contact their respective Mentors. Request these Mentors to provide additional resources and support to the mentees facing challenges.

What is the Reports tab?

Discover a fresh perspective for visualizing your program’s information! This section is designed to facilitate informed decision-making and elevate the support you provide to your mentees. Expect continuous growth in the Reports tab with additional data in the upcoming months.

How do I export my program’s data?

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Access your data anytime! As advocates of evidence-based practices, MentorPRO is dedicated to delivering comprehensive data and insights into mentoring program metrics and Mentor/Mentee interactions. In addition to our regular Customer Success Meetings, this functionality ensures you stay informed about the ongoing dynamics of your program.

  1. Log in to MentorPRO using your Parent account. If you’ve forgotten your credentials, locate them in the Client Portal under the My Program > Start Day section or contact us for support.
  2. Navigate to Organizations and find the tab labeled “Data Export” at the top. Here, you’ll discover all your scheduled exports.
  3. To initiate a new export, click on Schedule, then choose the type of data report you wish to export. Fill in the required fields, including your email address in the “CC” box (make sure to press enter to save your email address).
  4. Click Schedule, and you’re done! On the scheduled day, you’ll receive an email with a link to download the data. Keep in mind that the link expires after seven days.

Notes:
• The exported data provides raw information for your later analysis of program achievements.
• Each domain you wish to export needs to be scheduled separately. To export Mentee, Mentor, and Meeting data, you will need to schedule 3 exports.
• Data exports should be scheduled at least one day in advance, before 00:00 hrs ET.
• Need assistance scheduling data exports? Feel free to contact us at support@mentorpro.com.