MentorPRO app functionality

How can I delete a user?

You can permanently remove Mentors and/or Mentees.

To remove a user, you need to use a Super Admin or Parent account created for your program. This Super Admin or Parent account has similar privileges to your Program Manager account. The difference is that this account is one level above in the hierarchy of accounts and has permission to edit goals, filters, export raw data, and permanently remove users. We do not recommend using the Parent Account to communicate with Mentees and Mentors – use your PM account instead.
 
To remove a user:
  1. Log in following this link and using the parent account.
  2. Organization tab > Navigate to the Mentors or Mentees tab.
  3. Search for the user you wish to remove, and click the three dots under the Action Column. Next, select “Delete” from the options.
  4. A confirmation question will be prompted. Select YES.

Upon removing a user, all associated data will be permanently deleted. We recommend scheduling a data export before undertaking this action. If you need assistance, please reach out to Megyn Jasman (Megyn.Jasman001@umb.edu)

How can Mentors and Mentees access MentorPRO?

MentorPRO is available for Mentors and Mentees in two different options. Users log in using their phone number.

1. Web version of MentorPRO

  • Mentors: https://mentor.mentorpro.com/
  • Mentees: https://mentee.mentorpro.com/

2. App version of MentorPRO

 

Share the links with your users and find more materials available, like QR codes and posters, under the “Resources” tab.

How can I identify the Active Mentors and Mentees?

An Active Mentor or an Active Mentee is a user who has logged in to MentorPRO at least once. To easily identify those users:

  1. Log in to your MentorPRO account and navigate to the “Mentor” or “Mentee” tabs.
  2. Here, you can filter users based on their assigned identifiers. or you can sort the list by First Name, Last Name, or Last Activity Date.

Utilize these buttons to identify users who haven’t been active in over 15 days and proactively reach out to them. Enhance engagement and boost the number of active users!

What features are availble to each type of user?

Click here to see the user permissions guide…

How do I unassign a Mentor?

  1. Go to the “Mentees” tab and click the name of the Mentee to open their profile.
  2. Scroll down to the “Assigned Programs” section.
  3. To remove a Mentor, click the X mark under the Action column.
  4. To assign a new Mentor, click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.

How do I assign a Mentor to a Mentee?

  1. Go to the “Mentees” tab and click the name of the Mentee to open their profile.
  2. Scroll down to the “Assigned Programs” section.
  3. Click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.
  4. To remove the old Mentor, navigate to the “Assigned Programs” section once more, and under the Action column, click the X mark.

How do I add a new Mentor?

  1. Go to the “Mentors” tab and click the ADD button in the upper right corner of your screen.
  2. Add the new Mentor’s full name, phone number, ID (which can be the phone number), and email. If additional optional information is accessible, include it; otherwise, the Mentor can revisit and update it as needed.
  3. Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
  4. Now that the account has been created, it’s time to assign them to a program. In the Mentors tab, click on Unassigned Mentors at the top of your screen. A list of all new unassigned Mentors will appear.
  5. Click the name of the new Mentor to open their profile and scroll down to the “Assigned Programs” section.
  6. Then, click ASSIGN to select an Organization, a Program, and a Program Manager from the list.
  7. Click ADD. Mentors can be assigned to more than one program. You can also add identifiers (filters) if available.

How do I add a new Mentee?

  1. Go to the “Mentee” tab and click the ADD button in the upper right corner of your screen.
  2. Add the new Mentee’s full name, phone number, ID (which can be the phone number), and email.
  3. Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
  4. Now that the account has been created, it’s time to assign them to a program. In the Mentees tab, click on Unassigned Mentees at the top of your screen. A list of all new unassigned Mentees will appear.
  5. Click the name of the new Mentee to open their profile and scroll down to the “Assigned Programs” section.
  6. Then, click ASSIGN to select an Organization, a Program, and the Mentor(s) from the list. Click ADD. You can also add identifiers (filters) if available. Note: If your program is using Flash Mentoring, assigning a Mentor is not necessary.

How do I add a new Program Manager or Success Coordinator?

  1. Log in to MentorPRO using your Parent or Child Account. If you don’t remember your account’s email address, check the “Start Day – Users Access Details” document in My Program.
  2. Select the Organization you’re working on and go to the “Program Managers” or “Success Coordinator” tab. Then, click the ADD button in the upper right corner of your screen.
  3. Add the new user’s full name, phone number, ID (which can be the phone number), and email. Then, click ADD. The new user will get an email to welcome them to MentorPRO and prompt them to set a password.
  4. Now that the account has been created, it’s time to assign them to a program. In the Program Managers or Success Coordinator tab, click on Unassigned PM at the top of your screen. A list of all new unassigned users will appear.
  5. Click the name of the new user to open their profile. Then, assign an Organization and a Program from the list. Click ADD.

How do my mentees and mentors download the MentorPRO app?

All Mentors and Mentees have access to the app version of MentorPRO. You download QR codes located under the My Program section or share the following links:

Apple  Android

Program Staff can access MentorPRO using the desktop version. See the “Log in to MentorPRO section” for more details.