* MentorPRO Set Up – MentorPRO

How do I change a Primary Mentor?

Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll to the “Assigned Programs” section to see the list of mentors.
Untoggle the current primary mentor, then select the new primary mentor and toggle the button in the “Primary Mentor” column.

How do I assign a Primary Mentor?

Go to the “Mentees” tab and click the name of the Mentee to open their profile.
Scroll to the “Assigned Programs” section to see the list of mentors.
Locate the primary mentor’s name and toggle the button in the “Primary Mentor” column.

Can Mentees have more than one Primary Mentor?

Yes, mentees can have multiple primary mentors if needed. However, assigning just one or two is usually enough to provide effective guidance. It’s important to make sure the primary mentor is someone who can fully commit to the goals and purpose of your program.

Edit Mentor or Mentee Information

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Log into MentorPRO and go to the “Mentee” tab.
Find the mentor’s or mentee’s profile and click the three dots in the Action column. Then, select “Edit.”
Update their name, email, phone number, and other basic information as needed. Click “Update” to save the changes.

What is a Primary Mentor?

A primary mentor is the main contact person for a mentee, offering guidance, support, and advice throughout the mentoring relationship. They help the mentee achieve their goals and overcome challenges. Mentees may have multiple mentors, but having at least one primary mentor increases the chances of regular engagement. When viewing the list of mentors, the primary mentor will appear first.

Deactivate a User

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Deactivating a Mentor or Mentee stops all user activity in MentorPRO without deleting any past activity. To deactivate a user:

Log in to MentorPRO and find the name of the Mentor or Mentee you wish to deactivate.
Deactivate the user by toggling the button under the “Status” column. This change will take effect immediately; users will be logged out of MentorPRO and won’t be able to see and interact in the app.
Once a user is deactivated, their profile will still appear throughout the app with a “Deactivated” label. Mentors and Mentees who have interacted with this profile will be able to view past conversations and activities, but further interaction will be disabled.

To reactivate a user, simply toggle the button again.

How can I delete a user?

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You can permanently remove Mentors and/or Mentees.

To remove a user, you need to use a Super Admin or Parent account created for your program. This Super Admin or Parent account has similar privileges to your Program Manager account. The difference is that this account is one level above in the hierarchy of accounts and has permission to edit goals, filters, export raw data, and permanently remove users. We do not recommend using the Parent Account to communicate with Mentees and Mentors – use your PM account instead.

To remove a user:

Log in following this link and using the parent account.
Organization tab > Navigate to the Mentors or Mentees tab.
Search for the user you wish to remove, and click the three dots under the Action Column. Next, select “Delete” from the options.
A confirmation question will be prompted. Select YES.

Upon removing a user, all associated data will be permanently deleted. We recommend scheduling a data export before undertaking this action. If you need assistance, please reach out to Megyn Jasman (Megyn.Jasman001@umb.edu)

How can Mentors and Mentees access MentorPRO?

MentorPRO is available for Mentors and Mentees in two different options. Users log in using their phone number.

1. Web version of MentorPRO

Mentors: https://mentor.mentorpro.com/
Mentees: https://mentee.mentorpro.com/

2. App version of MentorPRO

Share the links with your users and find more materials available, like QR codes and posters, under the “Resources” tab.

How can I identify the Active Mentors and Mentees?

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An Active Mentor or an Active Mentee is a user who has logged in to MentorPRO at least once. To easily identify those users:

Log in to your MentorPRO account and navigate to the “Mentor” or “Mentee” tabs.
Here, you can filter users based on their assigned identifiers. or you can sort the list by First Name, Last Name, or Last Activity Date.

Utilize these buttons to identify users who haven’t been active in over 15 days and proactively reach out to them. Enhance engagement and boost the number of active users!