MentorPRO app functionality

What features are availble to each type of user?

Click here to see the user permissions guide…

How do I unassign a Mentor?

  1. Go to the “Mentees” tab and click the name of the Mentee to open their profile.
  2. Scroll down to the “Assigned Programs” section.
  3. To remove a Mentor, click the X mark under the Action column.
  4. To assign a new Mentor, click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.

How do I assign a Mentor to a Mentee?

  1. Go to the “Mentees” tab and click the name of the Mentee to open their profile.
  2. Scroll down to the “Assigned Programs” section.
  3. Click ASSIGN to select an Organization, a Program, and the new Mentor(s) from the list. Click ADD.
  4. To remove the old Mentor, navigate to the “Assigned Programs” section once more, and under the Action column, click the X mark.

How do I add a new Mentor?

  1. Go to the “Mentors” tab and click the ADD button in the upper right corner of your screen.
  2. Add the new Mentor’s full name, phone number, ID (which can be the phone number), and email. If additional optional information is accessible, include it; otherwise, the Mentor can revisit and update it as needed.
  3. Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
  4. Now that the account has been created, it’s time to assign them to a program. In the Mentors tab, click on Unassigned Mentors at the top of your screen. A list of all new unassigned Mentors will appear.
  5. Click the name of the new Mentor to open their profile and scroll down to the “Assigned Programs” section.
  6. Then, click ASSIGN to select an Organization, a Program, and a Program Manager from the list.
  7. Click ADD. Mentors can be assigned to more than one program. You can also add identifiers (filters) if available.

How do I add a new Mentee?

  1. Go to the “Mentee” tab and click the ADD button in the upper right corner of your screen.
  2. Add the new Mentee’s full name, phone number, ID (which can be the phone number), and email.
  3. Then, click ADD. The new user will get an email to welcome them to MentorPRO and instructions on how to download the app.
  4. Now that the account has been created, it’s time to assign them to a program. In the Mentees tab, click on Unassigned Mentees at the top of your screen. A list of all new unassigned Mentees will appear.
  5. Click the name of the new Mentee to open their profile and scroll down to the “Assigned Programs” section.
  6. Then, click ASSIGN to select an Organization, a Program, and the Mentor(s) from the list. Click ADD. You can also add identifiers (filters) if available. Note: If your program is using Flash Mentoring, assigning a Mentor is not necessary.

How do I add a new Program Manager or Success Coordinator?

  1. Log in to MentorPRO using your Parent or Child Account. If you don’t remember your account’s email address, check the “Start Day – Users Access Details” document in My Program.
  2. Select the Organization you’re working on and go to the “Program Managers” or “Success Coordinator” tab. Then, click the ADD button in the upper right corner of your screen.
  3. Add the new user’s full name, phone number, ID (which can be the phone number), and email. Then, click ADD. The new user will get an email to welcome them to MentorPRO and prompt them to set a password.
  4. Now that the account has been created, it’s time to assign them to a program. In the Program Managers or Success Coordinator tab, click on Unassigned PM at the top of your screen. A list of all new unassigned users will appear.
  5. Click the name of the new user to open their profile. Then, assign an Organization and a Program from the list. Click ADD.

How do my mentees and mentors download the MentorPRO app?

All Mentors and Mentees have access to the app version of MentorPRO. You download QR codes located under the My Program section or share the following links:

Apple  Android

Program Staff can access MentorPRO using the desktop version. See the “Log in to MentorPRO section” for more details.

I am a Program Staff member. How do I log in?

All mentoring program staff can access MentorPRO by using the email address associated with their account. Program Staff have access to a detailed website with program data, which is only available via the web, not the app.

Access My MentorPRO Dashboard

Glossary

  •  Child Organization: a subsidiary of a parent organization. Some organizations have only one child organization, while others have multiple.
  • Mentee: the reason why your mentoring program exists. They set up goals and the rest of the organization works to help them succeed.
  • Mentor: matched with mentees, they offer personalized support, referrals, advice, and responsibility tailored to each mentee’s goals, as well as the broader program goals.
  • MentorPRO: a tool that connects your mentees directly with their mentors to get the information they need to succeed, while you can track the metrics of your mentoring program.
  • MentorPRO app: The application version designed for Mentors and Mentees, where users log in with their phone numbers.
  • MentorPRO web: The web version is accessible to all users. Program Staff use their email address for access, while Mentors and Mentees log in with their phone numbers.
  • Parent Organization: the principal entity responsible for the program. It oversees the program’s smooth operation and is in charge of all aspects of the program.
  • Program Manager (PM): oversee all operations of the mentoring program. They are focused on program design, implementing program initiatives, delegating tasks to staff members, and monitoring all moving aspects.
  • Program Staff: All individuals involved in the development of the mentoring program including Parent Organization, Child Organization, Program Managers, and Success Coordinators.
  • Success Coordinator (SC): closest to mentors, directly supervising all mentor-related activity. They are tasked with monitoring mentors and mentor-mentee matches to establish and maintain match success.