The Flagged Mentor functionality in MentorPRO allows Mentees to notify program staff of any issues or concerns with their assigned Mentors. If a Mentee requires assistance or encounters an issue with their Mentor, they can use the top-right icon in the chat to flag their Mentor. This action triggers several notifications:
- An immediate email notification is sent to the Program Manager of the organization.
- The Mentor receives a device notification.
- The names of flagged Mentors are visible under the ‘Flagged Mentor’ tab on the left menu of the screen.
Flagging a Mentor temporarily prevents the Mentor from reaching the Mentee, ensuring that program staff is promptly informed and can address any issues or concerns.