What is the flagged Mentor functionality?

The Flagged Mentor functionality in MentorPRO allows Mentees to notify program staff of any issues or concerns with their assigned Mentors. If a Mentee requires assistance or encounters an issue with their Mentor, they can use the top-right icon in the chat to flag their Mentor. This action triggers several notifications:

  • An immediate email notification is sent to the Program Manager of the organization.
  • The Mentor receives a device notification.
  • The names of flagged Mentors are visible under the ‘Flagged Mentor’ tab on the left menu of the screen.

Flagging a Mentor temporarily prevents the Mentor from reaching the Mentee, ensuring that program staff is promptly informed and can address any issues or concerns.